Overview
Looking for full-time work (8 hours/day)
at $4.22/hour ($818.18/month)
Associates degree
Last Active
July 19th, 2026 (3 days ago)
Member Since
October 29th, 2019
Profile Description
Dedicated and performance-driven BPO Operations Supervisor with 7 years of experience in the call center industry. I have a proven track record of consistently exceeding KPIs and delivering top-tier customer experiences through leadership and technical expertise. Throughout my career, I have specialized in:
Team Leadership: Providing coaching, mentoring, and performance feedback to drive service excellence and foster high-performance environments.
Operational Excellence: Monitoring daily operations to ensure strict adherence to Airbnb policies, SLAs, and quality standards.
Conflict Resolution: Expertise in handling escalated guest and host concerns and implementing de-escalation strategies to maintain high customer satisfaction.
Technical Proficiency: Highly proficient in Zendesk and Salesforce CRM systems, managing multi-channel communication across phone,
I am passionate about creating positive customer interactions that build long-term loyalty and trust.
Top Skills
Other Skills
Basic Information
- Age
- 27
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, NCR
- Tests Taken
- IQ
- Score: 114
- DISC
- Dominance: 32%
- Influence: 9%
- Steadiness: 38%
- Compliance: 22%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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