Technical and Email Support

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Associates degree

Last Active

June 25th, 2026 (today)

Member Since

October 18th, 2019

Profile Description

I have been working in the BPO (business process outsourcing) industry since 2009.

I have basic knowledge of Excel; however, I'm a fast learner and can work with minimal supervision.

With nearly 15 years of experience as a customer service representative, I have developed a deep understanding of delivering exceptional customer support and resolving issues efficiently. In my previous roles, I have honed my skills across various industries, including e-commerce, technology, and telecommunication.

During my time at Apple under Concentrix, I provided technical chat support for a range of devices, assisting customers with troubleshooting, repairs, and replacements. I also supported iTunes Store customers with billing inquiries and account management, averaging 50-60 emails daily. These experiences have strengthened my ability to multitask and address customer needs across multiple channels.

At Talentpop, I further refined my skills in email and chat support by guiding customers through the buying process and providing comprehensive product information using Gorgias, Shipbob, and Shopify. My work-from-home experience has also enhanced my adaptability and ability to perform effectively in virtual environments.