Virtual Assistant | Automation Specialist | Spreadsheet Expert

Overview

Looking for full-time work (8 hours/day)

at $4.76/hour ($920.00/month)

Associates degree

Last Active

July 7th, 2026 (2 days ago)

Member Since

October 11th, 2019

Profile Description

I am a seasoned BPO professional with over 10 years of experience leading quality assurance and compliance teams across diverse industries including FinTech, telecom, travel, and mobile services. My career has been built on optimizing processes, ensuring operational transparency, and driving measurable improvements in team performance.
With a Bachelor of Science in Information Systems and TESDA certification in Computer Hardware Servicing, I bring both technical expertise and systems thinking to every role. I specialize in advanced spreadsheet logic (QUERY, VLOOKUP, ARRAYFORMULA, MMULT, and custom formula design) and dashboard automation, translating complex business rules into clear, scalable workflows.
Key strengths include:
- Process Optimization: Designing commission tracking systems and reporting dashboards that ensure fairness and compliance.
- Quality Leadership: Managing remote QA teams, achieving 100% evaluation completion, and facilitating calibration sessions.
- Technical Fluency: Building robust formulas and scenario-based calculations for operational reporting.
- Professional Communication: Bridging technical and business language, clarifying requirements, and presenting insights effectively.
I am now actively repositioning myself for US-based operations, compliance, and administrative support roles. My goal is to leverage my experience in workflow automation and compliance tracking to help organizations achieve efficiency, accuracy, and long-term growth.