Customer Service Specialist (9+ Years) | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $9.46/hour ($1,818.18/month)

Bachelors degree

Last Active

June 28th, 2026 (yesterday)

Member Since

October 5th, 2019

Profile Description

I help small business owners and entrepreneurs deliver excellent customer experiences while keeping daily operations organized.
My primary expertise is Customer Service, with 9+ years of experience supporting customers through email, chat, and phone since 2017. I have worked with businesses in e-commerce, financial services, telecommunications, lead generation, and lawn care including handling VIP and high-value accounts. I focus on clear communication, prompt issue resolution, and maintaining a professional, on-brand tone in every interaction.
For business owners, customer support is more than answering messages, it's about trust, consistency, and follow-through. I work as an extension of your business, ensuring customer inquiries are handled efficiently and documented properly so nothing gets missed.
In addition to customer support, I provide Admin Support and basic Bookkeeping assistance as complementary services. This includes managing inboxes and tasks, updating CRM records, preparing invoices, tracking expenses, and supporting simple financial reports. These skills allow me to support your business beyond customer communication, saving you time and helping operations run smoothly, without losing focus on customer satisfaction.
If you're looking for a dependable, detail-oriented virtual assistant who understands both customer experience and back-end support, I'd be happy to work with you.
Core Services:
Customer Service (Email, Chat, Phone Support)
Client & VIP Account Handling
Admin Support & Virtual Assistance
CRM Updates & Data Entry
Invoicing & Expense Tracking
Basic Bookkeeping Support
Process-Driven, Long-Term Support