I build real-time automations and workflows across Zendesk, Slack, and Google Apps Script to reduce manual tasks and improve operational efficiency. I also handle workforce planning, reporting, and peak-season coverage for teams of 80+ agents. My projects include ticket tracking automation, Omnichannel Routing, BCP workflows, and capacity planning, helping businesses save time, cut costs, and make data-driven decisions.
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 2 - 5 years
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.