15+ years of operations experience (media production, customer service, and regulated financial environments)
*Results-driven specialist improving efficiency, throughput, and on-time delivery
*Post-production and traffic management expert
*Multi-time-zone expert managing teams and talent across EST through HST
*Inbox, systems, and file management specialist
You have enough on your plate. Hire an operations specialist who owns workflows end-to-end so nothing slips, stalls, or needs chasing.
I support executives and remote production teams in TV, Radio, and CTV, transforming complex operations into seamless, deadline-driven execution. I own inboxes, schedules, production, and reporting, delivering results across multiple U.S. time zones.
My background spans high-pressure media production and regulated financial compliance, allowing me to deliver accuracy, reliability, and structure where it matters most. I don't just support teams. I optimize operations, reduce friction, and remove mental load so leaders can focus on execution, not oversight.
I don't just assist. I own workflows and keep operations running smoothly. My combination of financial compliance experience and high-pressure media production means I deliver reliability few remote professionals can match.
What I Do For Clients
1. Executive and Operations Support: Inbox,
2. Production Coordination: Approvals, QA, revisions, and delivery tracking for TV, Radio, and CTV campaigns.
3. Real-Time Shoot Support: On-call backend for scripts, talent contracts, and production coordination.
4. Centralized Tracking and File Management: Endorser, contract, spot, revision, and signup trackers.
5. Spot Log Reconciliation: High-accuracy reporting and billing support using Excel and Pivot Tables.
6. Content and Quality Assurance: Monitoring client websites and listings for accuracy and creative opportunities.
7. Training and Performance: Onboarding new hires and improving team output.
8. Customer and Team Support: First-call resolution for all internal and external inquiries.
Proven Results
1. Efficiency: Increased post-production completion rates from 72% to 98%.
2. Reliability: Maintained 100% on-time delivery across all new productions.
3. Inbox and Systems: Stabilized a 15,000+ message inbox and implemented organized, searchable systems. Centralized key trackers (endorser, contract, spot, revision, signup) to speed reconciliation and support accurate account management.
4. Throughput: Doubled recording and talent call output across six U.S. time zones.
5. Onboarding: Reduced new hire training time by 40% through structured mentorship.
Why Clients Work With Me
*Proactive and Dependable: I anticipate needs before they become issues.
*Time-Zone Fluid: Expertly managing the EST to HST gap for seamless coverage.
*Fast Integrator: I adapt quickly to your tools and processes for a "zero-friction" handoff.
Tools and Systems
A. Communication: Google Workspace, MS Outlook, Zoom, WhatsApp
B. Complex Scheduling: Google Calendar, Outlook, World Clock Buddy
C. Management and Operations: Excel (Pivot Tables), Box, Dropbox, CRM systems, Citrix, SignNow, Advantage
If you need someone who can wear multiple hats without dropping any of them — let's talk.
Experience: 5 - 10 years
Managed a high-volume executive calendar with overlapping schedules across EST, CST, and PST. Coordinated recurring meetings, focus blocks, PTO, and daily availability for multiple stakeholders while preventing conflicts and maintaining workflow balance.
Experience: 2 - 5 years
Experience: 5 - 10 years
Designed and maintained a structured Outlook or Gmail inbox using folders and subfolders to categorize emails by priority, function, and status efficiently. This system enhances response time, ensures that follow-ups are properly tracked, and facilitates smooth daily email workflows.
Experience: 2 - 5 years
Designed and maintained a structured Outlook or Gmail inbox using folders and subfolders to categorize emails by priority, function, and status efficiently. This system enhances response time, ensures that follow-ups are properly tracked, and facilitates smooth daily email workflows.
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
Quality Assurance & Evaluation Reviewing processes, content, and outputs for accuracy, consistency, and alignment with established standards. This is for a US financial account in an outsourced contact center.
Experience: Less than 6 months
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.