Cresilda

Executive Ops Partner | I Own Workflows, You Own Results

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Overview

Looking for part-time work (5 hours/day)

at $10.74/hour ($1,300.00/month)

Associates degree

Last Active

June 3rd, 2026 (5 days ago)

Member Since

September 25th, 2019

Profile Description

15+ years of operations experience (media production, customer service, and regulated financial environments)

*Results-driven specialist improving efficiency, throughput, and on-time delivery
*Post-production and traffic management expert
*Multi-time-zone expert managing teams and talent across EST through HST
*Inbox, systems, and file management specialist

You have enough on your plate. Hire an operations specialist who owns workflows end-to-end so nothing slips, stalls, or needs chasing.

I support executives and remote production teams in TV, Radio, and CTV, transforming complex operations into seamless, deadline-driven execution. I own inboxes, schedules, production, and reporting, delivering results across multiple U.S. time zones.

My background spans high-pressure media production and regulated financial compliance, allowing me to deliver accuracy, reliability, and structure where it matters most. I don't just support teams. I optimize operations, reduce friction, and remove mental load so leaders can focus on execution, not oversight.

I don't just assist. I own workflows and keep operations running smoothly. My combination of financial compliance experience and high-pressure media production means I deliver reliability few remote professionals can match.

What I Do For Clients

1. Executive and Operations Support: Inbox, email, and calendar management, CRM updates, multi-time-zone scheduling, and proactive follow-ups.
2. Production Coordination: Approvals, QA, revisions, and delivery tracking for TV, Radio, and CTV campaigns.
3. Real-Time Shoot Support: On-call backend for scripts, talent contracts, and production coordination.
4. Centralized Tracking and File Management: Endorser, contract, spot, revision, and signup trackers.
5. Spot Log Reconciliation: High-accuracy reporting and billing support using Excel and Pivot Tables.
6. Content and Quality Assurance: Monitoring client websites and listings for accuracy and creative opportunities.
7. Training and Performance: Onboarding new hires and improving team output.
8. Customer and Team Support: First-call resolution for all internal and external inquiries.

Proven Results

1. Efficiency: Increased post-production completion rates from 72% to 98%.
2. Reliability: Maintained 100% on-time delivery across all new productions.
3. Inbox and Systems: Stabilized a 15,000+ message inbox and implemented organized, searchable systems. Centralized key trackers (endorser, contract, spot, revision, signup) to speed reconciliation and support accurate account management.
4. Throughput: Doubled recording and talent call output across six U.S. time zones.
5. Onboarding: Reduced new hire training time by 40% through structured mentorship.

Why Clients Work With Me

*Proactive and Dependable: I anticipate needs before they become issues.
*Time-Zone Fluid: Expertly managing the EST to HST gap for seamless coverage.
*Fast Integrator: I adapt quickly to your tools and processes for a "zero-friction" handoff.

Tools and Systems

A. Communication: Google Workspace, MS Outlook, Zoom, WhatsApp
B. Complex Scheduling: Google Calendar, Outlook, World Clock Buddy
C. Management and Operations: Excel (Pivot Tables), Box, Dropbox, CRM systems, Citrix, SignNow, Advantage

If you need someone who can wear multiple hats without dropping any of them — let's talk.

Top Skills

Experience: 5 - 10 years

Managed a high-volume executive calendar with overlapping schedules across EST, CST, and PST. Coordinated recurring meetings, focus blocks, PTO, and daily availability for multiple stakeholders while preventing conflicts and maintaining workflow balance.

Experience: 2 - 5 years

Experience: 5 - 10 years

Designed and maintained a structured Outlook or Gmail inbox using folders and subfolders to categorize emails by priority, function, and status efficiently. This system enhances response time, ensures that follow-ups are properly tracked, and facilitates smooth daily email workflows.

Other Skills

Experience: 2 - 5 years

Designed and maintained a structured Outlook or Gmail inbox using folders and subfolders to categorize emails by priority, function, and status efficiently. This system enhances response time, ensures that follow-ups are properly tracked, and facilitates smooth daily email workflows.

Experience: 5 - 10 years

Experience: 2 - 5 years

Experience: 6 months - 1 year

Quality Assurance & Evaluation Reviewing processes, content, and outputs for accuracy, consistency, and alignment with established standards. This is for a US financial account in an outsourced contact center.

Experience: Less than 6 months

Basic Information

Age
39
Gender
Female
Website
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Address
Balanga, Bataan
Tests Taken
IQ
Score:  123
DISC
Dominance: 46%
Influence: 20%
Steadiness: 11%
Compliance: 24%
English
C2(Advanced/Mastery)
Government ID
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