no skill summary
Thank you for viewing my profile. Let me introduce myself and my skills. I'm good at English communication skills both oral and written.
I have a background in customer service for more than 6 years in email, chat, and phone. I was a part of AT&T/DTV where my responsibilities included handling sales and technical support, issuing refunds, and giving discounts or coupons. Also, I got the chance to listen to calls and provide feedback to my transition agent to equip them with knowledge and guide them throughout their career as their consultant. I was also a part of DirecTv where I helped customers with their billing and technical inquiries.
I worked as a sales support for eBay. I handled marketing strategies and product listings. Additionally, I was part of the operations team as a Coach/Team Leader answering Teammates inquiries about the process, handling reports of their progress and metrics, and handled teams that just got transitioned from training to production as a POC to have them ready for their full production task such as taking in calls. Also with the Retail/Marketing Program (Sears) wherein we answer customer inquiries about the product mostly appliances with troubleshooting and installation. Got a chance to be assigned a mentor handling team as their POC/Coach and handling escalation calls. So I have the leadership and management skills to handle any time/work pressure.
I also worked as a virtual assistant for RocketStation as a Lead Generation Specialist, Doing Market Research, Social Media Manager, Running Comps, Due Diligence, and Skip Tracing.
My background, along with my ability to learn quickly and efficiently, will enable me to be a valuable part of your team. I am confident that I can offer you the communication and problem-solving skills you are seeking. I am very open to any changes and I am hardworking. I hope that you will give me a chance to prove myself and you will definitely not regret it. I am available for an interview anytime and should you require any further information, please do not hesitate to contact me. I am looking forward to hearing from you. Thank you!
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