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Overview

Looking for full-time work (8 hours/day)

at $4.72/hour ($909.09/month)

Graduated Bachelor of Science in Nursing

Last Active

June 29th, 2026 (14 days ago)

Member Since

September 22nd, 2019

Profile Description

Profile Overview:With 11 years of extensive experience in customer service support across various companies, I have honed my skills in delivering exceptional service and fostering customer satisfaction. Currently celebrating my 7th year with Laura James, a renowned e-commerce brand, I have solidified my expertise in e-commerce customer service, demonstrating versatility and adaptability in managing diverse customer needs and operational tasks.Key Skills and Achievements:Customer Support Excellence: Excelled in providing primary customer support, adeptly handling a wide range of customer inquiries and issues including product queries, delivery concerns, damage/faulty items, exchanges, collections, and refunds via Zendesk.Operational Proficiency: Played a pivotal role in order fulfillment processes, efficiently updating order tracking in Shopify, eBay, Amazon, and Wayfair platforms. Collaborated closely with the operations team to manage out-of-stock communication with customers, ensuring transparency and satisfaction.E-commerce Expertise: Possess comprehensive knowledge of e-commerce platforms such as Shopify, eBay, Amazon, and Wayfair, facilitating seamless navigation and utilization of tools for effective support and order management. Proficient in leveraging NetSuite and Mintsoft integration for streamlined operations.Proactive Customer Satisfaction: Implemented forward-thinking strategies aimed at addressing customer needs and resolving concerns, resulting in enhanced customer satisfaction and loyalty. Actively collected and acted upon customer feedback to exceed satisfaction goals and drive process improvements.Productivity and Performance: Maintained exceptional productivity as a top-performing agent, consistently exceeding daily quotas and delivering high-quality service. Recognized for outstanding performance and contribution to team success.Admin Support Role Highlights:Managed Wayfair email correspondence, efficiently processing cancellation requests using NS/MS systems with precision and timeliness.Conducted thorough reviews of orders across major platforms including Amazon, Wayfair, and eBay, ensuring accuracy and timely fulfillment to uphold customer satisfaction.Monitored Amazon due orders, manually fulfilling them on the Amazon portal, and providing timely reports to the warehouse team for efficient dispatch.Maintained account health by proactively addressing issues such as Order Defect Rate (ODR) fluctuations and promptly resolving UK and FR Amazon A-z claims and negative feedback.Utilized NetSuite to manage various aspects of order processing, including handling sales orders without shipping methods or addresses, managing returns, and addressing payment holds or fraud flags.Handled Wayfair orders comprehensively, addressing tickets on the Wayfair portal, providing detailed reports to the warehouse team, and conducting daily checks to identify and resolve any discrepancies affecting sales.Professional Accomplishments:Throughout my career journey, I have consistently demonstrated a commitment to excellence and a passion for delivering exceptional service. Notably, during my tenure at Laura James, I have not only excelled as a top agent but also contributed significantly to team development and operational efficiency. By providing guidance and assistance to tea ---------- mbers and actively participating in operational tasks, I have been commended by managers for my dedication and exemplary performance.Language Proficiency:With a demonstrated English proficiency scale of seven, I possess strong communication skills essential for effective customer interaction and team collaboration. Additionally, I utilize Deepl Translator for accurate and natural-sounding translations, ensuring seamless communication with international customers.