QuickBooks Accounting/Bookkeeping|E-CoUpgrade to see actual inforce Supervisor

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelor of Science in Accountancy

Last Active

April 1st, 2024 (18 days ago)

Member Since

May 24th, 2012

Profile Description

I’ve been in the Business Process Outsource Industry (Call Center) in the Philippines answering calls, chats, emails, some Bookkeeping and Accounting works from different companies in some parts of the world. For my longest stay, I became an Insurance Broker, Online Pharmacist, Virtual Assistant (Bookkeeper, General Accounting, Data Entry, etc.), Customer Service Representative then promoted as a Team Supervisor.

As a Team Supervisor, I'm leading a team composed of 12-15 (max of 20) agents for an online and retail-based Fast Fashion Business that operates all across the USA and with branches/in operation all over the globe 24/7.

Experienced Customer Service Support and Team Supervisor with a demonstrated history of working in the Outsourcing/Offsourcing Industry.

Skilled in Team Leadership, Customer Service Support, Admin Support, with knowledge of Basic Accounting and Bookkeeping.

• 6+ years as a Team Supervisor for a USA-based E-Commerce Business: Retail and Fast Fashion (voice and non-voice) with operations and Customer Support around the globe 24/7.

-Phone Support: Tier 1 (regular calls) and Tier 2 (Supervisory/Managerial calls).
-Email and Chat Support: Tier 1 (regular chats) and Tier 2 (Supervisory/Managerial chats).
-Order Taking and Fulfillment (Placing, Tracking, Returns/Exchange).
-WorkForce Support - Scheduling Assistant.
-BackOffice Support.
-Email Management.
-Data Entry.
-Admin Support.
-Knowledgeable/able to work with MS Office, Google Suite Tools, and ZenDesk.
-Communication Management: Skype, Slack.
-Quality Assurance Analyst (QA).
-Leadership and Mentorship.
-Training, Coaching, and Development.
-Accounting.
-Bookkeeping.

Other experiences:
*I've been an Online/E-Teacher for students in China who wished to learn how to write and speak the English Language for more than 4 months.

*Gen. Accounting/Bookkeeping - preparation of Payroll, handles Petty Cash Fund, Bookkeeper, Liaison Officer, Data Entry.

*Accounting/Bookkeeping: Keeps records of financial transactions for the business firm; Summarizes all the details of the relevant transactions in the ledgers and journals; Reconciles and balances account in the company books; Assisting the Company Accountant in preparing withholding tax, Social Security, and other tax reports; Assisting the Company Accountant in calculating employee wages from and prepare checks for payment of wages; Knowledgeable in some Accounting and Bookkeeping software applications, namely Intuit QuickBooks, FreshBooks, and BaseCamp.