I’m a Customer Support and Ecommerce Operations Specialist with 10+ years of BPO experience, including a background as a Quality Specialist handling multiple clients and AI-driven audits.
I focus on delivering excellent customer experience while ensuring accuracy behind the scenes—from support to Shopify operations and QA.
What I do best:
- Customer support
- Shopify & ecommerce operations (products, inventory, orders, promotions)
- QA & testing (product pages, checkout, funnels, UX)
- AI-integrated quality reviews and audits
- Video editing (Premiere Pro, CapCut, Canva, Lightroom, basic Photoshop)
Tools:
Shopify, Gorgias, Zendesk, Intercom, Salesforce, Gladly, Enegel, Teamwork, Whiplash, Unis, Stay AI, Django-based systems, MS Teams
HIPAA-certified, detail-oriented, and proactive—I take ownership, work independently, and make sure things are done right the first time.
If you need someone reliable who can support, optimize, and catch issues before they happen, I’m ready to help.
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: Less than 6 months
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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