I am looking for an online Accounting/Collections Job.

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

College Graduate

Last Active

July 31st, 2024 (134 days ago)

Member Since

May 21st, 2012

Profile Description

Upgrade to see actual info Upgrade to see actual info B. Upgrade to see actual info Collection Analyst | Credit Management | Customer Service | Accounts Receivable & Reconciliation Specialist

Profile Summary: 
Dedicated and results-oriented Collection Analyst with over a decade of experience in account management, debt collection, financial reconciliations, payment application, and dispute resolution, customer service, accounts receivable. Adept at leveraging in-depth knowledge of collection practices to streamline processes and enhance cash flow. Proven track record of success in processing payments and effectively managing communications through calls and emails, ensuring high levels of customer satisfaction and retention. Recognized for exceptional performance with a promotion from Collections Specialist to Collections Analyst, demonstrating a strong commitment to professional development and team leadership. Eager to bring a wealth of experience and a proactive approach to a dynamic team.

Professional Experience: 
Collection Analyst at Zendesk Inc.May 2020– Present
Spearheaded reconciliation processes that led to a 98% increase in outstanding account balances over 6 months. 
Applied advanced payment processing techniques, which increased efficiency by 100% and streamlined the cash application process.
Clearing of unapplied credits to reduce the aging balances. Successfully managed dispute resolutions, negotiating terms that minimized financial risks and preserved key customer relationships.
Implemented innovative communication strategies, utilizing calls and emails to enhance client engagement and recovery rates.
Earned promotion from Collections Specialist to Collections Analyst within 1 year, reflecting strong analytical skills, team contributions, and leadership potential.
Proposed a department-wide training program to improve negotiation skills across the collection team, which reduced the average dispute resolution time by 48 hrs.

Collections Specialist at Pearson EducationDec 2018- May 2020
Managed a portfolio of accounts, identifying past-due accounts and initiating collection efforts that cleared aging invoices more than 90 days. 
Enhanced payment application accuracy through meticulous record-keeping and effective use of accounting software. 
Clearing of unapplied credits to reduce the aging balances.Cultivated positive customer relationships while assertively addressing payment issues, which culminated in increased client retention rates.
Maintaining the aging portfolio and ensuring that all payments are allocated accordingly. 
Proposed innovative collection strategies and process improvements that enhance operational efficiency and maximize revenue recovery. 

Key Accomplishments: 
Successful promotion from Collections Specialist to Collections Analyst demonstrating a consistent high performance.Recognized for outstanding proficiency in account analysis and recovery strategies, leading to a significant improvement in financial performance for the company.Excelled in developing and implementing refined collection processes that have consistently met or exceeded company targets.

Skills: 
Account Management & Analysis 
Financial Reconciliations
Risk Assessment & Analysis
Payment Processing
Dispute Resolution & Management
Client Communication & Service
Collections Efficiency & Strategy
Database Management & Reporting
Account Reconciliation
Advanced Communication Techniques
KPI Monitoring & Reporting

Proposed Projects to Improve Collections Strategies:
 AI-Driven Predictive Analytics: Deploy AI-based tools to predict payment default risks, enabling proactive collection efforts on high-risk accounts.
Process Automation: Implement automated workflows for routine collection tasks to allocate more time to complex cases and strategy optimization.
Customer Engagement Platform: Develop a multi-channel engagement platform that offers personalized payment solutions and real-time account support.
Customized Repayment Solutions: Create flexible repayment plan options tailored to individual customer circumstances, encouraging prompt payment while reducing the likelihood of delinquency.
Data-Driven Performance Dashboards: Introduce real-time dashboards for monitoring collector performance, account statuses, and collections metrics, driving continuous process refinement.


Education: Bachelor of Science in Business Administration- Major in MarketingDFCAM College, PhilippinesClass ofUpgrade to see actual info