I've been in a BPO company for almost 9 years. I was a Customer Service Representative in an airline account and then a Technical Support for internet
cable TV and HP printers. I had a chance to be part of the workforce management Team as a Command center coordinator for 3 years. I did do real-time Queue monitoring and ensure to send reports in a timely manner and informed the operations about the performance of the account. I have knowledge in Microsoft office, CMS, WFM Tools, CRM. I'm trainable and willing to learn new processes tools to perform the task. Also, I have knowledge in data entry and I'm licensed insurance adviser. You can expect my loyalty and dedication in the business. I'm very professional and resilient in a fast-paced working environment.
If hired, rest assured that I will always show up to work and I will work efficiently and effectively.
Thanks.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
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