Quality Assurance Manager, VA Roles, Airbnb, STR

Guest Communication lead - Virtual Assistant- Full time (Airbnb) Log issue and communication with guests, dispatch vendor if urgent ● Using Remote Lock for access guest codes, maintenance / cleaner codes, Backup code if the main guest codes are not working. ● Create tickets and share with the team in handover report ● Log all processes and procedures using Clickup, Google docs/ sheets ● Monitor property rankings using Rankbreeze and Pricelabs tools ● Adding listings using OwnerRez to go live ● Onboard new listings and create documented processes, order setup supplies, etc. ● Check platforms and listing changes, make updates, and respond to reviews. ● Audit owner statements for accounting ● Placing owner statements in Owner folders for owner visibility ● Additional tools - Touchstay for property guidebook, Asana - log docs, maintenance, daily tasks,