Sheryl

Customer Service Specialist / Shopify Developer

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

July 24th, 2024 (yesterday)

Member Since

September 8th, 2019

Profile Description

I have been working online for almost 5 years now and most of my projects are with e-commerce stores, answering real-time inquiries via call, email, or live chat using different Social Media platforms and through various CRMs like Gorgias, Zoho, Limelight, and Helpdesk, Kount, and Shopify. I can single-handedly navigate Shopify from creating product/order, fulfillment, order processing, tracking, cancellation, and refund. Most of my duties as CSR are resolving issues by collaborating between internal teaUpgrade to see actual infombers and field personnel and settle disputes over service and product issues with excellent conflict mediation skills and expertise in internal procedures. This way I can lock-in new sales efficiently by giving customers other products by developing a good rapport and detailed proposals with the product and developed customer-specific solutions based on technical expertise and product knowledge.

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support » English Speaking

Other Skills

Real Estate » Appointment Setting

Customer Support » Technical Support

Office and Administration » Data Entry

Office and Administration » Personal Assistant

Marketing » Content Creation » Creative Writing

Marketing » Content Creation » Proofreading

E-Commerce » Inventory Management » Quality Control

E-Commerce » Shopify

Customer Support » Phone Support

Customer Support » Sales Support

Office and Administration » Microsoft Excel

Office and Administration » Email Management

Basic Information

Age
34
Gender
Female
Website
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Address
Pagadian City, Zamboanga del Sur
Tests Taken
IQ
Score:  110
DISC
Dominance: 32%
Influence: 18%
Steadiness: 29%
Compliance: 22%
English
C1(Advanced)
Uploaded ID
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