Customer Support Specialist

Most recently, I supported Labels Amsterdam (a fast-moving Dutch clothing brand) and Waverlyne (a Spanish fashion storefront expanding into the US market). These roles truly sharpened my skills in managing time-sensitive garment sizing issues, organizing rapid returns, and coordinating directly with suppliers to keep logistics smooth. Beyond Shopify, I have a solid 5-year foundation with Furrlio on Etsy and Amazon, where I managed daily support and served as the interim manager. From tracking down missing packages to keeping stressed buyers calm and satisfied, I know the e-commerce ecosystem inside and out. I'm ready to help streamline your operations and give your customers an incredible experience.

If you are running a fast-paced dropshipping store, you know that great customer service can save your profit margins. With over 4 years of dedicated experience, I understand the unique rhythm of dropshipping logistics inside and out. From handling the daily flood of "Where is my order?" (WISMO) tracking queries to navigating complex sizing complaints and transit delays, I keep customers calm and satisfied. What sets me apart is that I don't just work in the inbox I actively stay in communication with suppliers and colleagues behind the scenes. This allows me to coordinate with them directly and provide real-time updates and quick resolutions to your buyers. My core strengths are conflict resolution, proactive problem-solving, and a sharp focus on customer retention. Because of my experience stepping into managerial roles, I treat your business like my own. I protect your revenue by building quick rapport with upset buyers and tactfully guiding them toward tailored solutions like replacements, product alternatives, or store credit instead of giving away easy refunds. Above all, I respect the guardrails. I am a proactive problem-solver, but my decisions are always strictly grounded in your specific shop rules and guidelines. You can trust me to handle the daily hustle while fiercely respecting your brand's boundaries.

When a customer emails your business, they want to talk to a real human who actually listens to them, not an automated machine. I communicate fluently in English with an approach that is deeply empathetic, warm, and conversational. No matter how frustrated or upset a customer might be, I meet them with a calm, reassuring tone, making sure they feel completely understood. My ultimate goal is to protect your business profits while ensuring I provide excellent customer service excellently. Because of this, I don't just process complaints blindly. I use my product knowledge and conflict-resolution skills to build genuine rapport, driving customer retention and sales growth by recommending great product alternatives or tailored solutions before resorting to refunds. Beyond the inbox, I coordinate effectively with internal teams and field personnel to ensure fast, accurate solutions behind the scenes. I am dedicated to delivering exceptional experiences that strengthen your brand, protect your bottom line, and keep people coming back to your shop.

Bad inventory management leads to angry customers and lost revenue. Because I have spent years on the front lines of e-commerce customer support, I look at inventory and quality control through the eyes of the consumer. My background includes coordinating with suppliers, managing rapid return requests, and overseeing store logistics for fast-moving brands. Whether it's catching a sizing defect from a garment supplier, cross-referencing order sheets, or tracking down delayed packages across Amazon, Etsy, and Shopify, I am highly organized and detail-obsessed. I keep a sharp eye on your stock levels and product quality so your daily hustle runs flawlessly, your suppliers stay accountable, and your customers remain 100% satisfied.

If you are looking for a support specialist who doesn't need hand-holding when it comes to technology, I am ready to step in. I have over 5 years of customer service experience, with 3+ years dedicated specifically to the fast-paced world of dropshipping. I am deeply familiar with managing technical customer complaints via email, live chat, and messaging apps. I use Shopify daily to check orders, edit shipping details, and organize data using customer tags. My technical workflow includes using ParcelPanel for real-time shipment tracking, Gorgias, and Zendesk for ticket management, alongside daily communication in Slack and Discord. Over the years, I have also worked with several other CRMs not mentioned here, making me highly flexible regardless of your business setup. I handle project organization using Monday.com, Notion, and Google Workspace. Additionally, I am highly adept at handling international support, seamlessly managing communications for global storefronts to serve Dutch and Spanish-speaking markets with a tone that is consistently calm, professional, and persuasive. I pride myself on being exceptionally easy to train, tech-forward, and always eager to master new tools to keep your store's daily hustle running smoothly.

Keeping accurate records is the backbone of a smooth-running business. I am highly proficient in using both Microsoft Excel and Google Sheets for recording, tracking, and documenting critical business data. From logbooks and inventory updates to customer support metrics and supplier tracking sheets, I ensure everything is meticulously documented and easy to read. I regularly use Google Sheets and Excel to keep operations structured, ensuring that no detail is lost in the daily rush. If you need someone who is highly organized, detail-oriented, and ready to keep your spreadsheets clean and updated, I can jump right in and manage your data with total accuracy.

To me, managing an inbox isn't just about archiving emails; it's about managing relationships and saving you time. I proactively flag high-value opportunities, draft prompt and polite responses, and ensure no lead or critical question ever slips through the cracks. I’m organized, detail-oriented, and focused on making sure your daily communication runs like clockwork, leaving you with zero inbox anxiety.