Customer Service Specialist / Shopify Developer

Overview

Looking for full-time work (8 hours/day)

at $2.59/hour ($455.84/month)

Bachelors degree

Last Active

May 23rd, 2023 (13 days ago)

Member Since

September 8th, 2019

Profile Description

I have been working online for almost 5 years now and most of my projects are with e-commerce stores, answering real-time inquiries via call, email, or live chat using different Social Media platforms and through various CRMs like Gorgias, Zoho, Limelight, and Helpdesk, Kount, and Shopify. I can single-handedly navigate Shopify from creating product/order, fulfillment, order processing, tracking, cancellation, and refund. Most of my duties as CSR are resolving issues by collaborating between internal team members and field personnel and settle disputes over service and product issues with excellent conflict mediation skills and expertise in internal procedures. This way I can lock-in new sales efficiently by giving customers other products by developing a good rapport and detailed proposals with the product and developed customer-specific solutions based on technical expertise and product knowledge.