Inbox Specialist / Social Media Expert (4+ Years Ecommerce)

Overview

Looking for part-time work (4 hours/day)

at $2.22/hour ($195.36/month)

College undergraduate

Last Active

April 28th, 2024 (yesterday)

Member Since

August 8th, 2019

Profile Description

What can US$2/hr get you?

a) Answer customer emails, chats, messages, comments for you
b) Review product descriptions and revise if needed
c) Edit and post engaging images/videos for your social accounts
d) Convert leads to sales
e) Profit $

Building customer satisfaction and loyalty since 2017. Your next asset in leading online shoppers through the buying process and responding to their queries with thorough knowledge of a product or service. Exceptionally devoted to first point of contact, mainly using email communication, live chat, and social media.

Detailed work experiences on LinkedIn:
Upgrade to see actual info

• Meticulous • Digitally Aware • Effective Writer
• Empathetic • Proofreader • Patient • Product Expert

– 4+ years of answering inbound emails
– 18 months of using chat for pre-sales questions
– 10 months of delivering support on social platforms
– 9+ months of prompt engineering with popular AI chatbots
– 2+ years of performing data entry for an accounting firm
– 2+ years of working from home
– 5+ years of working in a traditional office

Tools Used
----------------

Bento, Jira, Zendesk Chat, Moxie Email for Service Cloud
Request Tracker (Ticket Management), Customer 360 (CRM), RingCentral
Zapier, Google Workspace (Sheets, Docs, Drive, Meet, Chat)
Zoho People, Slack, Zoom, Skype, Microsoft Teams
Microsoft Office (Microsoft 365, Word, Excel, PowerPoint)
OpenAI ChatGPT (GPT-4), Microsoft Copilot, Google Bard
Adobe Photoshop/InDesign/InCopy/Premier, Sony Vegas Pro

WFH Setup
----------------

24" dual monitors
Intel i5 11th Gen (16 GB ram, 500 GB SSD)
C922 webcam and mic with boom arm
800/800 Mbps fiber + wireless backup