Dispatcher |Customer Service Rep | Quality Analyst

Overview

Looking for full-time work (8 hours/day)

at $4.13/hour ($800.00/month)

College Degree

Last Active

July 22nd, 2026 (6 days ago)

Member Since

July 27th, 2019

Profile Description

Hi! I’m Leeco — Your Reliable Dispatcher & Customer Support Specialist

With 13+ years of experience supporting customers, drivers, and operations, including hands-on dispatch work with an online delivery company. I’ve built a strong foundation in managing real-time deliveries, communication, and service coordination in fast-paced environments.

Here’s how I can support your operations:

• Dispatching and coordinating drivers to ensure timely pickups, deliveries, and job completion
• Monitoring active jobs in real time and proactively resolving delays or issues
• Providing clear communication between customers, drivers, and internal teams
• Handling inbound and outbound calls, chat, and email support professionally
• Updating and maintaining accurate job statuses, notes, and records in dispatch systems
• Managing schedules, route adjustments, and last-minute changes efficiently
• Documenting issues, escalations, and resolutions to support smooth operations
• Creating a VIP/Promo calculator to instantly verify customer discount eligibility and applicable items
• Developing standard operating procedures (SOPs) to streamline daily workflows, reduce errors, and improve operational consistency
• Troubleshooting wired and wireless internet connectivity issues to restore service and ensure customer satisfaction
• Evaluating calls and chat interactions to ensure compliance with company guidelines and quality standards
• Using tools such as Google Workspace, CRM/dispatch platforms, spreadsheets, and scheduling software

I’m passionate about keeping daily operations running smoothly by staying organized, responsive, and detail-oriented. I work well under pressure, adapt quickly to changing situations, and take pride in being a reliable point of coordination for both customers and drivers.

If you’re looking for a dependable dispatcher who understands real-time operations, communication flow, and accountability, I’d be happy to connect and discuss how I can support your team.

Feel free to message me here or contact me directly.

I look forward to working with you!