SUPPORT SUPERVISOR| CLIENT SERVICES |OPERATIONS 

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelor of Science in Computer Science

Last Active

April 27th, 2024 (today)

Member Since

April 15th, 2012

Profile Description

I want to be a part of a team to impart and help a company with my skills, abilities, education, and wide range of experience.

Accustomed to working in a fast paced, goal-based, and team-oriented environment, which is dedicated to responsibility and accountability, willing to work under pressure, and has a good reputation as being a very conscientious employee with a good educational background and work ethic.

I have worked in a corporate environment in several BPO companies in the Philippines. After that, I dUpgrade to see actual info to work online when I got married and had kids. I have successfully proven my reputation and track record for 12 years now as an online worker / virtual assistant.

Software I can manage:

CRM:
SugarCRM
Zendesk
Zoho
Insightly

CMS:
HQi
Wordpress

Project Management:
Monday
Basecamp
Trello


Accounting:
Xero
Paypal

Social:
Hootsuite

Newsletter:
Sendgrid

Communication:
Google MeetSkype
Slack
Zoom

WORK EXPERIENCE

** Heavyshift Marketing (Upgrade to see actual info)
Dallas, Texas
Client Manager Virtual Assistant
(October 2021 - present)

>> Acts as Executive Assistant to the CEO
>> Assists on the every client projects
>> Manages the company’s support email and CEO’s email accounts
>> Do client onboarding processes and set up project tasks on Upgrade to see actual info
>> Manages clients’ folders via Google Drive and Google sheets to make sure the deliverables and schedules are being followed
>> Communicates and provides updates with the client in each project
>> Creates VIP client profile in Wordpress using Elementor website builder
>> Assists in the editorial team for the ValiantCEO Magazine publishing
>> Contacts third party publishers on Fiverr to publish clients articles
>> Creates monthly report for clients via Canva
>> Publishes guest post articles in ValiantCEO, Tekrati and Celebrity Leader, WellnessVoice websites and does link insertions too
>> Publishes Press Releases
>> Manages company’s social media accounts
>> Reaches out to CEOs Founders, and Entrepreneurs in LinkedIn to invite for an interview
>> Creates invoices for guest post orders and do refunds via Paypal
>> Creates company’s SOPs
>> Creates company’s mid-month and monthly reports
>> Designing images for articles via Canva
>> Communicates daily on the team via Slack
>> Interview potential support person
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** BoardrooUpgrade to see actual infodia (Upgrade to see actual info)
NSW, Australia

Client Services and Operations Virtual Assistant
(November 2018 – October 2021)

>> Basic accounting such as invoices, statements and following up outstanding in Xero
>> Supporting with operations
>> Creating email campaigns and newsletters using Sendgrid
>> Posting on Social Media - FB/ LinkedIn / Twitter / Youtube through Hootsuite
>> Reaching out to ASX (Australian Stock Exchange) listed companies and offer audio or video interviews
>> Maintaining and monitoring BoardrooUpgrade to see actual infodia website
>> Maintain accurate and complete records on the CRM - Insightly
>> Manager platform testing and release notes
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Bridesire (Upgrade to see actual info)
Shanghai, China 

Customer Support / Executive Assistant (part time)  (online job)
(March 2015 – present) 

>> Answer all customer queries prior to ordering a dress/wedding dress
>> Assist clients on all the concerns, requests, complaints regarding their order/s
>> Coordinate closely with the tailors in the factory via the order processing system
>> Helps with processing the returns, cancellation and refunds
>> Reports to the CEO with the client and business needs

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** IRM Pty Ltd. (Upgrade to see actual info)
NSW, Australia

Client Relations Virtual Assistant/Support Team Lead
(September 2014 – November 2018)

>> Supervises the support team
>> Review the tasks before sending to clients
>> Training new support person
>> Do the website projects content upload (from sitemap to contents)
>> Testing the website before going live
>> Cross checks website on all browsers and devices
>> Uploads data to IRM Client Relationship Management program – Sugar CRM
>> Create SEO reports to clients
>> Creates monthly/quarterly website health check reports (Google Analytics)
>> Updates client websites using the IRM Content Management System – HQi
>> Performs client website audits and creates proposed tasks for website improvement
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**  Heavyshift Marketing
Dallas, United States

Support Manager (part time) (online job)
(November 2014 – April 2015)

>> Supports members of Linked Blueprint system via email and Zendesk ticketing system
>> Manages the company’s Linkedin private group
>> Makes welcome phone call to each new members
>> Process refunds accordingly using JVZoo system as per members request

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** Elance-Odesk (Upgrade to see actual info)
Mountain View, CA, United States

Customer Service Support (online job)
(July 2014 – September 2014)

>> Delivers high quality interactions with clients through live chat and email using Zendesk
>> Answers tickets and live chats in a timely manner
>> Associates certain tickets to the right team or department
>> Works cross-functionally to resolve client issues using the resources/tools readily available

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** Kimball Roundy Inc. (Upgrade to see actual info)
5 Minute Mogul
Utah, USA

Member Support Associate (online job)
(January 2014 – April 2014)

>> Internet Marketing company
>> Uses Rhino (internet based software) for the ticketing system
>> Answers member’s tickets for their queries and issues of their membership plan (cancellation, refund, etc.)
>> Updates members details in the company’s admin system
>> Associates the ticket to the right department
>> Answers the tickets in a timely manner

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**  TVC Mobile (Upgrade to see actual info)
San Bernardino, CA, United States

Data Entry Specialist / Researcher (online job)
(March 2014 – October 2014)

>> Enters data from one system (Trello) to another (Zoho) and on their own website’s back office.
>> Makes sure that the grammar and lower/upper case usage are correct.
>> Inputs contact information and inventory purchase information accurately
>> Reports to the CEO after the tasks were completed on a daily basis.
>> Performs online research for contact details of prospective clients and collate in Google docs.

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** Virtual Reality Assistance Program (Upgrade to see actual info)
New York, USA

Executive Assistant Assistant
>> Communicate with the CEO on a regular basis over Skype
>> Assists in researching of Product Listings on different online marketplace like eBay, Walmart, Cosco, etc.
>> Assists with Inventory Management and updates the current details on an Excel file.
>> Utilize Zoho docs when doing the job so as the CEO to instantly check the changes done.
>> Reports with the CEO after the tasks were completed on a daily basis.

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** WebsiTech Support (Upgrade to see actual info)
Atlanta, GA, United States

Virtual Assistant
(October 2013 – January 2014 )

>> Communicates with the CEO on a regular basis
>> Helps the CEO to stay on top of his obligations
>> Helps on writing content for his Wordpress website
>> Communicates and relay tasks with the team
>> Helps on recruiting qualified applicants online
>> Checks for new emails regularly from prospect clients and respond to them
>> Answers incoming calls from clients who are looking for help with their Wordpress site or want to build a site.
>> Reports to the CEO of the work done each day

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** EZNet Tools Inc. (Upgrade to see actual info)
Rexburg, ID, United States

Technical Support Representative (online job)
(April 2012 – August 2013)

>> Answers incoming calls
>> Acts as a Tech Support Team Lead for the company
>> Assists customers with their issue in their website and email problems
>> Uses Citrix Goto Assist to access customer’s computer when necessary especially when it comes to email configuration problems (MS Outlook, Mac Email)
>> Enters the customer’s details and on what happened on the call to the company’s CRM and create support ticket on Zendesk.
>> Answers emails and do chat support as well
>> Sends daily report to the client
>> Helps other staff in other work-related job like transcribing audio/webinar, and editing/updating websites in between calls.
>> Attends weekly meeting with the client and report weekly on the work done via video conference.

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** Odds Worth Betting (Upgrade to see actual info)
Denver, CO, United States

Virtual Assistant (as needed)

>> Gets keywords related to betting/gambling from client
>> Contacts the top 20 websites through their email address or submission forms to inquire if we can advertise to their sites (lead generation).
>> Collates all email addresses and websites contacted and enter them to the company's Google Drive.
>> Communicates with the client directly through Skype of the work done.

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** Teletech Lipa 
Lipa City, Batangas

Technical Support Representative
(August 1, 2008 – March 2010)

>> Answers calls from US customers as a frontline agent
>> Troubleshoot HP desktop problems
>> Educates the customer while troubleshooting
>> Politely explains HP’s support boundaries if the issue is already out of scope
>> Escalates customer’s issue when necessary
>> Sells HP products depending on the computer and customer needs

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** Advanced Contact Solutions, Inc.
Lipa City, Batangas

Technical Support Representative
(Dec 23, 2006 – July 2008)

>> Answers calls from US customers as a frontline agent
>> Resolves internet connection problems (VERIZON ONLINE)
>> Educates the customer while troubleshooting
>> Configures Verizon webmail and email client
>> Provides update for DSL orders

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Services Offered:
Project Management
Client Services>Email and Chat Support
Technical Support
Phone Support
Recruitment
Data Entry
Web Research
Inventory Management
Article Spinning

** SKYPE ID: Upgrade to see actual info