Rachelle

Senior Customer Support Representative | Social Media Manager

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $7.47/hour ($1,440.00/month)

Bachelors degree

Last Active

July 1st, 2026 (10 days ago)

Member Since

July 21st, 2019

Profile Description

Customer Support Specialist with 13+ years of experience assisting international customers across email, chat, phone, and social media. Since 2019, I’ve focused on e-commerce support, working with brands in industries such as bags, swimwear, and activewear.

I’m highly experienced in tools like Gorgias, Zendesk, Intercom, Gladly, and Shopify, handling order inquiries, refunds, returns, delivery issues, and escalations with accuracy and efficiency. I’m comfortable managing high-volume support, using macros and workflows, and maintaining fast response times while ensuring a positive customer experience.

With a C2 (advanced/mastery) level of English and a results-driven work style, I take full ownership of my tasks and consistently deliver clear, professional communication. I’m reliable, detail-oriented, and experienced in working remotely with minimal supervision.

I’m looking for a long-term opportunity where I can contribute, grow with the team, and help improve customer satisfaction.