TSR; CSR; Chat; Email; Service Desk; Help Desk

Overview

Looking for full-time work (7 hours/day)

at $4.98/hour ($840.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

July 2nd, 2026 (9 days ago)

Member Since

July 9th, 2019

Profile Description

With over 10 years of experience in Service Desk and Technical Support roles, I have honed expertise across a broad range of technologies, including Citrix, Microsoft Azure, Office 365, Active Directory, and Windows desktops and laptops. I am proficient in using leading ticketing systems such as ServiceNow, Zendesk, and Freshdesk. After joining my current organization, I was promoted from Service Desk Analyst to Team Lead within six months, a testament to my strong support skills and commitment to client and team success. Previously, I advanced to Senior Technical Support after completing specialized training, consistently earning recognition from management for delivering exceptional customer service. My dedication to client satisfaction was further honored with a Customer Ambassador certification for a high-impact project, underscoring my focus on quality service delivery. With over 10 years of experience in Service Desk and Technical Support roles, I have honed expertise across a broad range of technologies, including Citrix, Microsoft Azure, Office 365, Active Directory, and Windows desktops and laptops. I am proficient in using leading ticketing systems such as ServiceNow, Zendesk, and Freshdesk. After joining my current organization, I was promoted from Service Desk Analyst to Team Lead within six months, a testament to my strong support skills and commitment to client and team success. Previously, I advanced to Senior Technical Support after completing specialized training, consistently earning recognition from management for delivering exceptional customer service. My dedication to client satisfaction was further honored with a Customer Ambassador certification for a high-impact project, underscoring my focus on quality service delivery.