Jesa

E-commerce Customer Support Specialist | Shopify | Email Support | Disputes & Re

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Overview

Looking for full-time work (8 hours/day)

at $4.83/hour ($928.00/month)

Associates degree

Last Active

June 26th, 2026 (yesterday)

Member Since

July 9th, 2019

Profile Description

Hi, I'm Jesa, an experienced Customer Support Specialist with over 9 years of experience helping e-commerce businesses deliver excellent customer service.

My expertise includes:

Shopify order management<8efe80624d780eba0c6493ec45140364>Email support (Help Scout, Gorgias, Zendesk)
Refunds, returns, and dispute resolution
Customer retention and escalation handling
Order tracking and fulfillment support
Workflow creation and team training

I have worked with high-volume drop shipping stores and consistently maintained customer satisfaction while managing large ticket volumes efficiently.

I am detail-oriented, reliable, and committed to providing exceptional support that helps businesses grow.

Relevant Skills:

Customer Service
Shopify <8efe80624d780eba0c6493ec45140364>Email Support
Order Fulfillment
Dispute Resolution
Refund Processing
Help Scout
Zendesk
Gorgias
E-commerce
Dropshipping
Data Entry
Team Training
SOP Creation