CSR | IT HELPDESK | VA

Overview

Looking for full-time work (8 hours/day)

at $9.98/hour ($1,920.00/month)

Associates degree

Last Active

June 25th, 2026 (yesterday)

Member Since

July 5th, 2019

Profile Description

Experienced Customer Service and IT Specialist. 
Name: ---------- ----------
Age: 34 years old
Location: Philippines
BPO Experience: 8 years
Freelance Experience: 6 years
Close friends and family calls me ---------- g. My name is quite unique.
I have mixed experiences of customer service and technical support background for 14 years. I worked as in IT Engineer for 7 years.
I started my freelancing career back in 2019. I've gained a lot of experience throughout my career.

Here are some of the Internal Certifications I gained:
Digital: Adobe Analytics_Foundation (24-Jan-2017)
Process: Agile Way of Working Foundation (21-Nov-2017)
Digital: Search Engine Optimization_Foundation (24-Jan-2017)
Digital: Google Analytics_Foundation (23-Jan-2017)
Process: ITIL 2011 Foundation (10-Nov-2017)

Qualities and Strength:
Reliable
Dedicated
Patient
Discipline
Hard-worker
Flexible
Respectful
Enthusiastic
Resourceful
Focused
Punctual
Responsible

Tools and Resources:
Active Directory
O365
Microsoft Office
Windows Servers
Phone and Network

Management Platforms:
BMC Remedy
ServiceNow (SNOW)
Zendesk
JIRA
ConnectWise Manage
IT Glue
Hubspot
Intercom
Freshdesk
ZOHO