Operations Executive

Managed inventory and stock levels via WMS for stocks in the US channels, UK, and UAE. Managed inventory forecast in Global Markets (US, UAE, and UK) and ensured stock levels are in good status, keeping it at the benchmark.

- Evaluate current processes and implement action to address areas for improvement. - Initiated and maintained Standard Operating Procedure (SOP), and Process Map to help the company's growth by reducing process errors, resolve issues, and overcoming bottlenecks. This initiative also a proven method to increase efficiency and profitability. - Keeping Policies of the Standard Operating Procedure (SOP) updated based on the current business operations and needs. - Streamlining operations with expert clerical support related to document control and file management.

- Providing process guidelines to staffs by preparing resources such as step-by-step guideline docs, and Google Sheet Trackers. - Reporting directly to the Directors to provide business operation updates. - Planning routine operations to ensure process efficiency. - Assisting directors in making key decisions by setting goals, analyzing bottle- necks, and creating action plans. - Forecast sales report through collecting, organizing, and modeling data from various data points such as Pipedrive, Xero and other tools to then present it through a report. - Providing process guidelines to staffs by preparing resources such as step-by step guideline docs, and Google Sheet Trackers. - Cultivate partnerships with business leaders to coordinate and plan strategic solutions in sales and service initiatives. - Working closely with account/project managers across internal teams. - Managing administrative staff workflow. - Training new hires on office procedures and policies. Mentoring junior administrative team members. - Keeping Policies of the Standard Operating Procedure (SOP) updated based on the current business operations and needs. - Streamlining operations with expert clerical support related to document control and file management. - Generates and implements business correspondence templates for the team. - Managed 15 staffs and providing process guidelines through developing SOP and Process map. - Generating Vacation Leave tracker and keeping it updated for the whole team. - Connected with professionals and team member offshore/ distant locations to coordinate work.

- Address client issues and ensure resolution was provided to meet client’s satisfaction. - Interacting with clients, maintaining good relationship and ensuring that product requirements are met, and above expectations. - Keep client records and transactions through Google Drive and Pipedrive. - Maintaining good relationship with clients by providing updates and ensuring on time delivery.

- Generates and maintaining forecast reports to set monthly target / goals. - Generates Sales Invoices via Xero. - Generates Purchase Orders via Xero. - Accounts Receivable - Generates statement of account to then issue to clients.???? - - Exporting monthly sales report via Xero to create sales report, monthly,???? quarterly, and annually. - Generated and maintained forecast reports to set monthly target / goals.