Customer Service Representative | Ecommerce Support

Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Bachelors degree

Last Active

July 6th, 2026 (3 days ago)

Member Since

June 20th, 2019

Profile Description

Customer Support and Operations Specialist with 16+ years of experience in customer service, technical support, sales, and e-commerce support. Experienced in assisting customers through phone, chat, email, and helpdesk platforms across industries, including e-commerce, telecommunications, healthcare insurance, financial services, travel, property management, and software support.

Throughout my career, I have worked with customers and businesses across the US, UK, Europe, Australia, New Zealand, and Canada, handling customer inquiries, technical troubleshooting, order processing, refunds, returns, billing concerns, account management, appointment scheduling, and customer retention.

Core Skills:
• Customer Support & Customer Service
• Email, Chat, and Phone Support
• Technical Support & Troubleshooting
• E-commerce Support & Shopify
• Order Processing & Fulfillment
• Returns, Refunds & Dispute Resolution
• Ticket & Helpdesk Management
• Sales Support & Upselling
• Customer Retention
• Virtual Assistance & Administrative Support
• Appointment Scheduling & Email Management

Tools & Platforms:
Shopify, Gorgias, Zendesk, Intercom, HubSpot, Salesforce, Reamaze, Enchant, AppFolio, Google Workspace, and Microsoft Office.

Career Highlights:
• 16+ years of experience supporting customers and businesses across multiple industries.
• Managed customer support for international e-commerce brands serving customers throughout Europe, North America, and Australia.
• Provided technical support for major telecommunications and software companies, including T-Mobile, Bell Canada, Intuit TurboTax, Intuit Quicken, Symantec, and AT&T ConnecTech.
• Supported healthcare insurance providers while maintaining HIPAA compliance.
• Assisted business owners through funding application processes and managed customer communications for financial services companies.
• Handled order fulfillment, listing management, and customer support for multiple e-commerce and Print-on-Demand businesses.

Known for strong communication skills, problem-solving abilities, attention to detail, and a customer-focused approach that helps improve customer satisfaction and operational efficiency.

Let’s work together!