Current Employment Status:
Hired Part Time on May 18, 2025
Reina
Virtual Assistant, CSR, QA Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.56/hour ($1,075.20/month)
2 years College, Undergraduate
Last Active
July 1st, 2026 (8 days ago)
Member Since
June 20th, 2019
Profile Description
1. Evaluates and monitors quality of calls from customer service representatives.
2. Drafts and creates report to be sent to client on a daily/weekly basis.
3. Coaches and guides researchers/csr to ensure good quality calls or service to customers and staffs.
4. Does QA Talk and mock calls to new hires.
Customer Care Professional
Fusion BPO Services Phils., Inc. - Cebu City
August 2013 to May 2016
1. Took calls for different LOB's.
2. Accounts worked for are: Office Depot, Smart Apartment Data, Greyhound & Officemax.
Top Skills
Other Skills
Basic Information
- Age
- 37
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Talisay City, Cebu
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 2%
- Influence: 16%
- Steadiness: 38%
- Compliance: 45%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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