Virtual Professional/ Scheduler

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelor Degree

Last Active

July 3rd, 2026 (4 days ago)

Member Since

June 10th, 2019

Profile Description

Qualfon Inc. Cebu City, 6000  Technical Representative, March 2016- April 2017Assisted customers in identifying issues and explained solutions to restore service and functionality.Managed high levels of call flow and responded to technical support needs.Resolved issues with systems, hardware and telephones quickly and accurately.Managed customers' expectations of support and technology functionality in order to provide positive user experience.Analyzed customer needs and issues to identify troubleshooting methods needed for quick remediation..



Eperformax Contact Center Cebu City, 6000Business Consultant, August 2017-December 2018Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic ---------- veloped complete business plans and operational strategies for new and existing business.Provided personalized business consulting and overhauled services to strengthen client success.


Office Partners 360 Cebu City,6000Enrollment Coordinator, January 2019- May 2019Identified key products, services, and customers and used data to devise innovative sales and marketing plans enabling dramatic ---------- veloped complete business plans and operational strategies for new and existing businesses.Provided personalized business consulting and overhauled services to strengthen client success.Cultivated customer relationships by advising clients on business strategies.


IQOR, Bacolod City 6100Technical Support Representative May 2019- March 2020 Activated accounts for clients interested in new services.Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.Documented all transactions and support interactions in the system for future reference and addition to knowledge base.



Ubiquity Global Services Bacolod City 6100Risk Analyst March 2020- October 2020Built and harmonized operations reports for team leaders, senior managers, and executives, supervising automation of reports and data sources to eliminate errors.Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.Looked at current and new merchants and individual sales to evaluate fraud, chargeback, and compliance ---------- voted special emphasis to punctuality and worked to maintain an outstanding attendance record, consistently arriving to work ready to start immediately.


Virtual Assistant -Scheduler  ( Our World Energy) ---------- Homeowner Site Inspections: Contact homeowners to arrange site inspections.We offer available days for the inspection and provide alternative options in case the homeowner is not available on the suggested dates.Technician Job Scheduling: Responsible for creating schedules for our technicians, ensuring that their daily workload is well-organized and efficient. This involves assigning specific jobs to each technician based on their expertise and location.Daily Route Mapping: Creating map overviews for our technicians' daily routes. By optimizing their travel paths, we aim to minimize travel time and ensure that they can complete their jobs.assigned jobs.