Skills:
Communication & Customer Service: Excellent communication skills and a strong focus on customer service.
Teamwork & Adaptability: Proven ability to work well in teams and adapt to fast-paced environments.
Computer Skills: Proficient in MS Word, Excel, PowerPoint, and internet usage.
Professional Experience:
Inside Sales Associate, Keller Williams
Real estate cold calling and appointment setting.Managing calendars and handling inbound calls for real estate agents.
Emergency Dispatch Officer, Sutherland Global Services (March 2019 - April 2020)
Dispatching for alarms and assisting customers with medical, burglary, and holdup alarms.
Senior Process Analyst,
TATA Consultancy Services (April 2018 – March 2019)
Setting up new electricity and gas accounts, handling escalations, and providing real-time support for outages.
Home-based Online English Teacher, 51Talk (February
Conducting one-on-one English lessons online, preparing teaching materials, and providing feedback.
Fraud Analyst, Convergys (January 2017 – April 2017)
Managing and investigating accounts tagged as fraudulent and reporting findings.
Business Support, Arvato Bertelsmann (Microsoft) (March 2015 – March 2016)
Customer service and partnership with business owners, assisting with Microsoft licenses, and facilitating order processing.
Lead Agent, iQor (Sprint USA) (May 2014 – February 2015)
Handling customer service concerns, resolving escalated issues, and supporting customer service agents.
Assistant Team Leader, TeleTech Holdings Inc (T-Mobile USA) (July 2008 – March 2014)
Handling complex customer service issues, supporting representatives, and developing agents’ skills.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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