- Possesses excellent communication & customer service skills
- Team player and able to adapt easily to a fast-paced environment
- Computer Skills Include: MS Word, Excel, Powerpoint, Internet
ISA - Inside Sales Associate for Keller Williams
- Real Estate Cold Caller - Appointment setter.
- Setting appointments for Real Estate agents to talk to potential Buyers/ Seller of properties.
- Managing calendars for Real Estate Agents.
- Recieving inbound calls for buyers / sellers making followups.
Sutherland Global Services
Emergency Dispatch Officer
March 2019 - April 2020
- Sending dispatch for alarms
- Assisting customers with their Medical, Burglary, and Holdup alarms needs
TATA Consultancy Services
Senior Process Analyst (AGL Australia)
April 2018 – March 2019
- Assisting clients set-up new electricity and gas accounts
- Tickets for escalations and power concerns
- Provides real-time support for outages and technical issues
-Customer service and billing concerns
51Talk
Home-based Online English Teacher
February
- Conducts 30-minute, one-on-one English lessons to Chinese learners online
- Prepares and studies the company-provided teaching materials before the lesson starts
- Provides feedback during the lesson
- Creates a lesson memo at the end of each lesson
Convergys (Call Center - Philippines)
Fraud Analyst
January 2017 – April 2017
- Managing accounts that were tagged as fraudulent.
- Investigate account activities.
- Doing reports based on the investigations made.
Arvato Bertelsmann (Call Center - Philippines)
Business Support (Microsoft)
March 2015 – March 2016
- Provides customer service and partnership with business owners
- Assists partners in acquiring Microsoft licenses appropriate to their business
- Promotes relevant products for the business owner and purchase and facilitates order processing
-E-mail and Chat Support
iQor (Call Center – Philippines)
Lead Agent (Sprint USA)
May 2014 – February 2015
-Handles customer service concerns for Sprint USA customers such as billing, phone upgrades, and basic device troubleshooting
-Assumes responsibilities over escalated customer’s concerns and provides appropriate resolution
-Delivers real-time support to Customer Service agents in resolving customer’s issues in an effective and efficient way
TeleTech Holdings Inc (Call Center – Philippines)
Assistant Team Leader (T-Mobile USA)
July 2008 – March 2014
- Handles customer service concerns for T-Mobile USA customers such as billing, phone upgrades, and basic device troubleshooting
- Part of the escalation team who is mainly focused on handling more complex issues and rebuilding customer’s trust
- Acts as overall support for all representatives in different lines of business
-Partners with Team Leaders in developing agents’ skills while achieving the company’s set targets
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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