Louieanne
Quality Assurance Specialist/ Service Desk Analyst
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.82/hour ($1,120.00/month)
Bachelor's degree
Last Active
July 7th, 2026 (today)
Member Since
May 27th, 2019
Profile Description
With fifteen years of experience, I specialize in improving customer service through comprehensive analysis of feedback and the implementation of process enhancements. My expertise includes quality assurance, incident management, and business process management (BPM), which enables me to collaborate effectively with teams to design and execute projects that optimize service operations. Proficient in collaboration tools and well-versed in Microsoft 365, I combine my technical skills with a customer-centric approach to drive meaningful change and ensure the delivery of high-quality service. Additionally, I have completed training in virtual assistance for social selling, social media management, and search engine optimization. My skills in virtual assistance, beyond customer service, also encompass project management and data entry.
Top Skills
Customer Support
Experience: 5 - 10 years
Customer Support » Phone Support
Experience: 5 - 10 years
Customer Support » Phone Support » English Speaking
Experience: 10+ years
Other Skills
E-Commerce » Inventory Management » Quality Control
Experience: 2 - 5 years
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » Technical Support
Experience: 5 - 10 years
Office and Administration » Translation
Experience: 2 - 5 years
Customer Support » Social Media Moderation
Experience: Less than 6 months
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Office and Administration » Email Management
Experience: 5 - 10 years
Basic Information
- Age
- 38
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- City of San Fernando, Pampanga
- Tests Taken
- IQ
- Score: 110
- DISC
- Dominance: 27%
- Influence: 23%
- Steadiness: 23%
- Compliance: 27%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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