Project Management and Listing Management
*Managed over 200 properties across Melbourne and Queensland.
*Source and coordinate contractors for maintenance issues, cleaners and liaised with property homeowners.
*Vet guests on Airbnb and be the primary contact person from pre check-in to post check-out
Analytical Skills
*Review and analyze bug reports from Customer Service agents and respond to their bug reports directly.
*Orient newly onboarded tea
*Collate bug reports and make a product suggestion to product managers and specify items that could elevate customer experience.
Mediation
*Mediated between hosts and guests as they settle on resolution claims.
*Helped hosts and guests alike on various platform related inquiries.
Billing & Reconciliation
*Reconciled customer natural gas consumption.
*Prepared reports and piloted projects to improve the day-to-day processes.
*Became part of a top performing team that was recognized by the clients.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”
- Marc Diez
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