Princess

Fraud Analyst / Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $7.47/hour ($1,440.00/month)

Bachelors degree

Last Active

July 6th, 2026 (5 days ago)

Member Since

May 20th, 2019

Profile Description

I am a leadership-driven Customer Operations and Trust & Safety Specialist with over 14 years of experience mastering the balance between strict platform security and exceptional user experiences. My career spans major global freelance marketplaces, digital gaming platforms, and premium US telecommunications accounts.

What makes my approach unique is my ability to manage complex risk operations through the lens of customer protection. I don't just mitigate threats; I ensure that legitimate users, freelancers, and VIP clients experience seamless, empathetic, and high-quality support during high-friction situations (such as identity verification, account disputes, or unexpected security reviews).

Beyond technical execution, I am highly experienced in shift leadership, real-time queue management, and coaching frontline teams to meet strict quality and CSAT targets.

Whether you are looking for an Escalations Specialist to salvage critical customer relationships, or a Trust & Safety Analyst to secure your onboarding pipeline, I bring a resilient, analytical, and deeply customer-centric approach to the table.

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Customer Service » Fraud detection

Experience: 10+ years

Other Skills

Customer Support » Phone Support » English Speaking

Basic Information

Age: 38

Gender: Female

Website: Sign Up with Pro Account to View

Address: San Pedro, Laguna

Tests Taken: IQ
Score: 125: DISC
Dominance: 10
Influence: 42
Steadiness: 30
Compliance: 18: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

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