Alberto
Ecommerce Customer Service | Shopify | Chargebacks | Email Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.48/hour ($1,440.00/month)
Associates degree
Last Active
June 24th, 2026 (yesterday)
Member Since
May 18th, 2019
Profile Description
UNLOCK THE NEXT STAGE OF YOUR BUSINESS GROWTH!
ECommerce Operation Management
Payment Dispute and Chargeback Management
Conversion and Customer Experience Optimization
MY ROLE IN YOUR SUCCESS
Managed customer
Processed refunds and returns
Resolved chargebacks and payment disputes
Coordinated with fulfillment partners
Assisted customers with order tracking and exchanges
SHOPIFY MANAGEMENT
Ability to manage end-to-end order flow, including product listings, inventory coordination, fulfillment, returns, and post-purchase support to ensure a seamless customer experience.
FINANCIAL RISK INTELLIGENCE
Demonstrated expertise in managing the full dispute lifecycle, including chargebacks related to fraud, non-receipt, and subscription billing. Skilled in analyzing reason codes, reviewing transaction data, and preparing compelling evidence in strict alignment with card network regulations (Visa, Mastercard, and other payment brands). Proficient in identifying fraudulent patterns, implementing preventive controls, and ensuring compliance with technical and representment requirements to minimize financial loss, protect merchant accounts, and consistently improve chargeback win rates.
CUSTOMER SERVICE
Delivering timely, accurate, and empathetic support across all customer touchpoints, ensuring a seamless purchase and post-purchase experience. It focuses on resolving inquiries, managing after-sales concerns, and building trust to drive customer satisfaction, loyalty, and long-term brand value.
TOOLS POWERING MY WORK
*CBIS
*Gorgias
*Redo
*Shopify
*Trackingmore
*Zendesk
*Zendrop
*If you're ready to collaborate for success, send me a message!
P.S.
Let me take care of the task that slows you down, so you can focus on what matters most. *wink*
Top Skills
E-Commerce » Shopify
Experience: 1 - 2 years
Managed a Shopify-based dropshipping store, providing end-to-end customer support including order status updates, refunds and exchanges, and fulfillment inquiries. Coordinated closely with suppliers to ensure timely order resolution and handled chargeback responses to mitigate disputes and protect business revenue.
Customer Support » Email Support
Experience: 1 - 2 years
Customer Support » Customer Service » Gorgias
Experience: 1 - 2 years
Proficient in using Gorgias CRM to manage high-volume customer inquiries through email channel. Skilled in ticket prioritization, macro automation, order and customer data integration (e.g., Shopify). Consistent in providing exceptional customer support while maintaining quality and performance metrics.
Other Skills
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cebu City, Cebu
- Tests Taken
- IQ
- Score: 135
- DISC
- Dominance: 51%
- Influence: 7%
- Steadiness: 11%
- Compliance: 30%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”
- Marc Diez
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.