Highly dependable, efficient, and well-organized Operations Manager and Amazon VA, backed by nine years of solid corporate experience as a Project Development Officer. Possesses in-depth knowledge in project and records management, Microsoft Tools, Google Tools, and data entry and analysis. Has experience in social media management, basic WordPress, and use of Canva.
Amazon VA / Operations Manager Responsibilities:
- Operational Oversight: Manage across ALL business functions to ensure the entire operation runs smoothly.
- Team & Task Management: Monitor task completion, flag delays, and escalate blockers. Assign tasks (lead reviews, purchase approvals) and strictly follow up on overdue items
- Project Ownership: Own shared projects including Action Items, Supplier Management, and Team Routines.
- Amazon Marketplace Management: Handle account health, listing issues, pricing, buy box, and overall sales performance.
- Amazon Case Resolution: Manage listings, account issues, policy violations, and sales-side disputes.
-Multi-Channel Management: Oversee secondary marketplaces including Walmart, Temu, and other channels.
-Customer Service & AP: Supervise buyer communications, returns, complaints, and feedback management. Handle accounts payable, including invoice processing, reconciliation, payment tracking, and vendor bills.
-HR Administration: Coordinate team schedules, track PTO, and conduct TimeDoctor reviews.
Tools Trained: Keepa, SAS, Asana, Notion, and Claude
Project Development Officer Responsibilities (Previous Experience):
-Monitor and supervise project/program implementations.
-Coordinates important inquiries, requests, and status reports to Supervisors and Department Heads; via e-mail, SMS, phone, and written letter.
-Planning of different tasks and meetings based on their priority.
-Cascades memorandums and provides technical orientation and training to partner stakeholders.
-Act as secretariat and facilitator during meetings.
-Prepares presentations and secures minutes of meetings and other supporting documents.
Strongly capable of making your daily work Easier!
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