Customer Service Expert and Social Media Manager

Overview

Looking for gig work

at $11.00/hour

High school diploma

Last Active

February 19th, 2024 (64 days ago)

Member Since

May 4th, 2019

Profile Description

Are you an entrepreneur looking for somebody to help you in handling your social media pages so you can get more reach and engagement to grow your business or increase your followers? Are you looking for someone who can handle caring for your customers and making sure their concerns are addressed properly?

I'm Upgrade to see actual info Upgrade to see actual info and I have over 10 years of customer service experience in the BPO industry. I have handled different Telco accounts (from the US, UK, and Australia), assisting with order follow-ups, bill queries, bill disputes, refunds, value-based selling, adding new services or updating packages, and managing complaints. I can offer knowledge and skills with customer support via chat, phone or email.

I have also taken a course and an apprenticeship in Social Media Management and Marketing. This allowed me to gain knowledge and experience in creating graphics in Canva, curating posts and increasing engagement for different social media platforms such as Facebook and Instagram. I am also familiar with using scheduling posts such as Later, Plann, Planoly and Tailwind.
I have been working as a virtual assistant for almost two years now -- providing administrative services such as email management, social media engagement and outreach, research, podcast uploads, creating graphics and curating content.

Customer Service and Social Media Management and Marketing are both essential for growing your followers or your business and I can help you with both of them as you need it.