Results-oriented Team Leader with over 5 years of BPO experience in customer service, content moderation, and AI quality assurance. Recognized as an Elite SME and top-performing leader, I have successfully coached teams of up to 17 members, improved processes, and delivered consistent operational excellence. Skilled in team supervision, cross-functional collaboration, and tools like Microsoft Office, CRM, and Oracle, with a strong engineering background that drives analytical and detail-oriented solutions.
Experience: 2 - 5 years
Worked as a Customer Service | Order Taker | Retention through calls, chat, and email.
Experience: 5 - 10 years
Worked as a CSR with AMAZON, AMERICAN HOMESHIELD, AT&T, Hotel Bookings, and flights
Experience: 2 - 5 years
Handling email support with customers who are asking for updates or status with their orders or schedule.
Experience: 6 months - 1 year
Worked as a Team Leader who managed emails all the time, responding to clients, schedules, etc.
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- Lukas Rohler
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