Francesca

Experienced Product Lister | Chat Support |Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $4.65/hour ($896.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (22 days ago)

Member Since

April 13th, 2019

Profile Description

Can answer approximately ---------- incoming calls/chats daily and apply problem-solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary.
Experienced in communicating through Slack, Zoho Cliq, Amazon Chime and Google Mail.
Worked closely with the following tools:-Calibrio-Stella Connect/ Medalla-Microsoft GSuite/Workspace-Assembled-SunCo-Zendesk-Zoho-PowerBi-Tableu-Plaid-Amplitude

Top Skills

E-Commerce » Inventory Management » Quality Control

Experience: 1 - 2 years

Maintained inventory using the FIFO method.

Customer Support » Chat Support

Experience: 5 - 10 years

● Provided prompt, professional, and friendly product/technical support to account customers, averaging 100-175 chats daily. ● Addressed customer complaints courteously and escalated issues to management when necessary. ● Provided support and solutions for complex issues encountered by team members via Slack.

Customer Support » Ecommerce » Amazon

Experience: 1 - 2 years

Answered an average of 50-100 calls/chats/emails daily, providing prompt, professional, and friendly product/technical support to Amazon customers in North America and the UK.

Other Skills

Office and Administration » Personal Assistant

Experience: 1 - 2 years

● Warmly welcomed and facilitated 20-30 clients daily. ● Coordinated pick-up and delivery of mail services for office supplies and important documents/notices. ● Provided administrative and clerical support using MS Word and MS Excel. ● Answered phone calls, scheduled appointments, and maintained an organized professional workspace and waiting area.

Office and Administration » Team Leadership

Experience: 1 - 2 years

● Led, motivated, and fostered a positive work environment to achieve operational objectives. ● Facilitated the onboarding of over 100 new hires on company-specific policies, procedures, and guidelines. ● Oversaw team schedules, considering overall service level agreement targets and staffing requirements in 30-minute intervals using Assembled. ● Conducted weekly coaching sessions to ensure adherence to service standards and equip team members with in-depth knowledge. ● Monitored team performance and reported progress to management

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Dumaguete City, Negros Oriental

Tests Taken: IQ
Score: 130: DISC
Dominance: 28
Influence: 7
Steadiness: 29
Compliance: 36: English
C2(Advanced/Mastery)