Katherine

Virtual Assistant | Customer Service Representative |

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($659.20/month)

Associates degree

Last Active

July 15th, 2026 (yesterday)

Member Since

April 8th, 2019

Profile Description

I am an expert on email handling and live chat specifically in Zendesk and Gorgias. I have been providing quality customer service for the past 5 years.
As a customer service, I maintain a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries via live chat and email. Communicating with customers through various channels. I acknowledged and resolved customer complaints.

These are my mix of skills below:
* Root Cause Analysis* Problem-Solving
* Decision-making skills* Strong English Skills (Oral and Written)
* Email etiquette* Invoicing, payments, and disputes
* Order taking and processing* Customer satisfaction

These are the tools I'm very familiar with:
* Zendesk
* Gorgias
* RichPanel
* OMS
* Shopify
* TOM
*Asana

I am also an expert on office software, specifically Excel, word, and outlook. I can handle reports within a tight deadline, flexible schedule, and can work under pressure.