Current Employment Status:
Hired Full Time on Nov 2, 2022
For over 7 years, I've worked as customer support in the Sales and Travel industry handling tasks like answering customer inquiries, resolving customer complaints via phone and
Working as customer support has developed my skills in providing great service to clients by doing the extra mile. I believe in adhering to rules and guidelines as well as meeting target customer satisfaction scores and team goals. I make sure to help the team reach weekly/ monthly target goals by giving my best and performing well-proving clients with the best customer service experience.
I hope you find time to consider my qualifications and invite me to your job opening. I am well-driven and always aim to deliver the best results. Thank you for taking the time to check my profile. Let's chat at your most convenient time.
----------------------------------------------Skills--------------------------------------------------------------
-Travel Planning (airline, hotel, and ground transportation)
-Customer Support (chat,
-Inbound Calls and Outbound Calls
-Social Media Management
-Classified Ads Posting
-Copywriting
-Data Entry and Research
-Online ESL teaching
--------------------------------------------Software/Websites Used-------------------------------------
-Amadeus, Sabre, travel websites
-Expedia, Hotelbeds,
-Microsoft Office, Excel, Powerpoint, Microsoft Outlook, Microsoft Teams
-Google Sheet, Google Docs, Google Drive, Google Calendar, Dropbox
-Chinese QQ, A-classroom, Class-in
-different BPO platforms
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