LEAD ONBOARDING SPECIALIST & CUSTOMER SUCCESS MANAGER

Overview

Looking for full-time work (8 hours/day)

at $8.28/hour ($1,600.00/month)

Bachelors degree

Last Active

June 29th, 2026 (10 days ago)

Member Since

April 6th, 2019

Profile Description

Proven track record of being an I ---------- Manager and Project/Service Coordinator for IT Managed Services with previous experience as IT Service Desk and Network Engineer Support. 

IT Service Desk: I worked as part of an IT Service Desk team, where I was responsible for providing technical support and assistance to end-users who were experiencing issues with IT services or products. I helped troubleshoot and resolve technical issues, provided guidance and support, and tracked and reported on service requests and i ---------- .
I ---------- Manager: In my role as an I ---------- Manager, I oversee the process of responding to IT i ---------- , including identifying, categorizing, prioritizing, and resolving i ---------- in a timely and efficient manner. I used ITIL guidelines and recommendations for managing IT services and processes, including i ---------- management, problem management, change management, and service level management.

Network Engineer Support: I worked as a Network Engineer Support personnel, where I ensured that the organization's network infrastructure was operating smoothly and efficiently. I monitored network performance, troubleshooted issues, implemented changes and upgrades, and maintained network security.

Service and Project Coordinator: I worked as both a Service and Project Coordinator, closely coordinating and managing service requests and i ---------- with the Service Desk personnel. I ensured that i ---------- were assigned to the appropriate teams and resolved in a timely manner. I also provided regular status updates to stakeholders and tracked metrics related to service delivery. 

As a Project Coordinator, I was responsible for planning, executing, and monitoring IT projects to achieve specific goals and objectives. I worked closely with stakeholders to define project scope, develop timelines and budgets, assign resources, and ensure that project deliverables met quality standards. My IT project management experience includes overseeing the implementation of new IT systems, software, or infrastructure.