Jay
Shopify & Amazon Customer Support VA | Gorgias | 5+ Years Experience
Verified
With Timeproof
Overview
Looking for part-time work (6 hours/day)
at $4.96/hour ($720.00/month)
Bachelors degree
Last Active
June 30th, 2026 (17 days ago)
Member Since
April 6th, 2019
Profile Description
I hold a degree in Business Administration with a major in Entrepreneurship. After exploring my passion for food by working in a German restaurant for a year, I transitioned into freelancing to have more flexibility and to spend time with my family.
I worked as a social media manager/ Instagram Marketing Assistant for Alter New Media for almost three years, where I specialized in content creation, caption writing, and managing posts on
I’ve worked with an established brand (Mama Natural) where I managed customer
Here’s how I can support your business:
- Responding to customer
- Order management (refunds, replacements, edits, address updates)
- Tracking shipments and handling delays
- Managing customer concerns based on store policies
- Moderating comments and messages on
- Data tracking, inventory support, and backend admin task
Tools I am using: Google Docs, Excel, Canva, Adobe Photoshop, Illustrator, Wordpress, Later, Asana, Ontraport, Paypal, Shipmonk, ChatGPT, Claude.ai, Shopify, Amazon and Gorgias.
I’m looking for a long-term role where I can be a reliable part of your team and help create a smooth, positive experience for your customers.
If you’re looking for someone who is consistent, responsive, and takes ownership of their work—I’d be happy to help.
Top Skills
Customer Support
Experience: 2 - 5 years
I’ve been with Mama Natural for nearly five years as a Customer Relations Representative. My responsibilities include moderating a Facebook group by managing subscriptions, overseeing WordPress tasks like comment moderation and editing birth stories for publication, conducting competitor research on Amazon, updating data in Google Sheets from our CRM software, Ontraport, tracking sales and inventory, and providing customer email support via Gorgias.
Customer Support » Email Support
Experience: 2 - 5 years
I’ve been with Mama Natural for nearly five years as a Customer Relations Representative. My responsibilities include moderating a Facebook group by managing subscriptions, overseeing WordPress tasks like comment moderation and editing birth stories for publication, conducting competitor research on Amazon, updating data in Google Sheets from our CRM software, Ontraport, tracking sales and inventory, and providing customer email support via Gorgias.
Other Skills
Customer Support » Technical Support
Experience: Less than 6 months
Customer Support » Social Media Moderation
Experience: 2 - 5 years
I’ve been with Mama Natural for nearly five years as a Customer Relations Representative. My responsibilities include moderating a Facebook group by managing subscriptions, overseeing WordPress tasks like comment moderation and editing birth stories for publication, conducting competitor research on Amazon, updating data in Google Sheets from our CRM software, Ontraport, tracking sales and inventory, and providing customer email support via Gorgias.
Marketing » Content Creation » Blogging
Experience: 1 - 2 years
I worked as a social media manager/ Instagram Marketing Assistant for Alter New Media for two years, where I specialized in content creation, caption writing, and managing posts on Facebook and Instagram.
Marketing » Social Media Management » Facebook marketing
Experience: 1 - 2 years
I worked as a social media manager/ Instagram Marketing Assistant for Alter New Media for two years, where I specialized in content creation, caption writing, and managing posts on Facebook and Instagram.
Marketing » Social Media Management » Social Media Marketing
Experience: Less than 6 months
I’ve been with Mama Natural for nearly five years as a Customer Relations Representative. My responsibilities include moderating a Facebook group by managing subscriptions, overseeing WordPress tasks like comment moderation and editing birth stories for publication, conducting competitor research on Amazon, updating data in Google Sheets from our CRM software, Ontraport, tracking sales and inventory, and providing customer email support via Gorgias.
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Numancia, Aklan
- Tests Taken
- DISC
- Dominance: 10
- Influence: 21
- Steadiness: 53
- Compliance: 16
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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