I am a Customer Happiness Specialist and Lead Generation Specialist with over 3 years of experience in multi-channel support, CRM management, and data research. Skilled in handling calls,
Highlights of my expertise include:
Lead research & prospecting: Generated 50+ qualified leads weekly through LinkedIn and manual research.
CRM proficiency: Experienced with Frappe CRM, Chatwoot, and Excel tracking; adaptable to HubSpot and similar platforms.
Multi-channel communication: Managed 40+ daily inbound/outbound calls, coordinated
Workflow optimization: Created ticketing spreadsheets and proposed process improvements that reduced resolution time.
Sales achievement: Consistently exceeded monthly quotas by 20%, earning recognition as Top Salesman.
Collaboration & training: Supported team leads with CRM task assignments and assisted in onboarding new members.
I am self-motivated, resourceful, and reliable, with strong problem-solving skills and the ability to work under pressure with minimal supervision. My goal is to contribute to business development, outreach success, and team collaboration in a fast-paced digital environment.
Experience: 1 - 2 years
I have 1–2 years of experience in lead generation and prospect research, focusing on the U.S. market. Skilled at building and maintaining targeted lead lists, verifying contact details, and sourcing accurate company information. Consistently generated 50+ qualified leads per week and supported outreach campaigns with 95%+ data accuracy. Experienced with CRM tools such as Frappe, Chatwoot, and adaptable to HubSpot, ensuring clean and reliable data for sales teams.
I have practical experience using CRM platforms to support marketing and outreach campaigns. Skilled at entering, organizing, and maintaining accurate customer and prospect data, ensuring 95%+ data quality for lead generation and follow-ups. I have worked with Frappe CRM and Chatwoot, and I am confident in adapting quickly to HubSpot or similar systems. My CRM work has supported targeted email campaigns, improved workflow efficiency, and provided reliable insights for sales and marketing teams.
Experience: Less than 6 months
I have hands-on experience in prospect research, focusing on identifying and qualifying potential leads in the U.S. market. Skilled at analyzing company profiles, verifying decision-maker contact details, and ensuring data accuracy above 95%. I use CRM tools such as Frappe, Chatwoot, and adaptable to HubSpot to organize and maintain clean records. My work has consistently supported outreach campaigns by providing reliable, targeted prospect lists that improve engagement and conversion rates.
Experience: 1 - 2 years
I have experience crafting email copywriting for outreach, customer engagement, and lead generation campaigns. Skilled at writing clear, persuasive, and professional email content that improves open and response rates. I tailor messaging to different audiences, ensuring alignment with brand voice while maintaining accuracy and compliance. My work has supported sales and marketing teams by creating effective email sequences that drive conversions and strengthen client relationships.
Experience: 10+ years
I have extensive experience in internet research, specializing in gathering accurate company and contact information to support lead generation and outreach campaigns. Skilled at using advanced search techniques, online databases, and verification tools to ensure 95%+ data accuracy. I consistently deliver reliable, well-organized research results that help sales and marketing teams identify qualified prospects and make informed decisions
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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