Travel Operations Specialist| Itinerary & Documentation Specialist | WordPress +

I have 8+ years of customer support experience in the travel/hospitality industry, assisting clients from enquiry to post-booking support. I handle email-based concerns, follow-ups, confirmations, itinerary changes, and coordination with agents and suppliers to resolve issues quickly and professionally. In previous roles, I managed 60+ emails per day, and currently handle 20+ daily communications using Microsoft Outlook while keeping clear records and ensuring timely responses.

In my Guest Relations role, I handled high-volume email support of 60+ emails per day, ensuring timely and accurate responses. In my current role, I manage 20+ emails daily from agents, clients, and suppliers, handling follow-ups, confirmations, itinerary/booking updates, and resolving concerns efficiently. I’m organised with inbox and folder management, tracking action items, and maintaining clear written communication using Microsoft Outlook.

I have 10+ years of experience in travel planning and operations support, including itinerary building, revisions/formatting, and preparing pre-departure packs and final travel documents. I manage client files and trackers, handle email/shared inbox follow-ups, coordinate with suppliers for confirmations and pending items, and support booking/payment updates. I also have experience uploading and formatting itineraries and blogs in WordPress and using Adventure Engine for booking support.

I manage my own page and do FB ads https://www.facebook.com/GMC2Tourandtravelph

I manage my page https://www.facebook.com/GMC2Tourandtravelph