Regional Coordinator and eCommerce Customer Retention Specialist with expertise

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Unegraduate BSBA MARKETING

Last Active

June 3rd, 2026 (21 days ago)

Member Since

April 1st, 2019

Profile Description

Professional Summary

Experienced customer service professional with a proven track record of consistently exceeding customer expectations. Skilled in handling high-pressure situations with composure, utilizing active listening and clear, decisive communication to resolve issues effectively. Dedicated to building strong customer relationships and delivering exceptional service across multiple channels.

Professional Experience
Senior Customer Service Experience Team

TalentPOP LLC | October 2023 – Present

Provide prompt and accurate resolution of customer inquiries via email and phone support

Manage social media inquiries, logistics coordination, warranty claims, and escalations

Ensure high levels of customer satisfaction through efficient and empathetic service delivery

Customer Retention Specialist & Regional Coordinator

Clean Pro Gutter Cleaning | March 2022 – October 2023

Managed customer complaints with clarity and professionalism, improving resolution efficiency

Implemented process improvements to enhance service delivery

Built strong customer relationships while consistently exceeding retention goals

Customer Service Representative (CSR)

Amazon | August 2019 – July 2021

Delivered excellent customer support, maximizing engagement and satisfaction

Resolved customer concerns promptly while maintaining high communication standards

Customer Service Representative

Teleperformance Cebu | February 2014 – October 2018

Handled product inquiries, feedback, and complaints, contributing to strong client retention

Served as an escalation point for complex customer issues

Consistently exceeded sales targets through effective communication and problem-solving

Customer Representative – Technical & Billing Support

Sykes | January 2010 – January 2014

Managed high-volume inbound calls including product inquiries, troubleshooting, and billing concerns

Applied strong listening skills to accurately identify and resolve customer needs

Maintained detailed CRM records to support customer follow-ups and sales opportunities

Education

Bachelor of Business Administration, Major in Marketing
University of San Carlos | January 2013

Core Competencies

Customer Service Excellence

Conflict Resolution & De-escalation

Active Listening & Communication

CRM Management

Technical & Billing Support

Customer Retention Strategies

Multichannel Support (Phone, Email, Social Media)

Problem Solving & Critical Thinking

Key Strengths

Adept at building trust and long-term relationships with customers by delivering courteous, efficient, and solution-oriented service. Recognized for maintaining composure under pressure and resolving complex issues with confidence and clarity.