Results-driven professional with extensive experience in customer support, trust & safety operations, team leadership, and process improvement. Experienced in coaching and managing teams, maintaining quality standards, handling escalations, and supporting 24/7 operations in fast-paced environments. Skilled in scheduling, reporting, workforce coordination, and performance management, with a strong focus on operational efficiency and customer experience.
Proficient in Excel, Google Sheets, and Google Apps Script, with hands-on experience building dashboards, tracking systems, and automated tools to streamline workflows and improve visibility into team performance. Known for being detail-oriented, proactive, adaptable, and collaborative, with the ability to communicate effectively across teams and support both operational and client-facing initiatives.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.