Customer Service Expert | Admin Assistant |SMM| Video Editor

Overview

Looking for full-time work (8 hours/day)

at $13.00/hour ($2,288.00/month)

BS Psychology

Last Active

April 4th, 2024 (16 days ago)

Member Since

March 30th, 2019

Profile Description

Hey there!

Welcome to my profile and I am excited to create lasting connections and drive your business forward together!

For the last 3 years being a VA, my goal is to establish a stronger reputation in the freelancing business coupled with the diverse roles I've held in the BPO industry for various lines of business including Telecommunications, Auto-Financing, Airline, Bank Fraud Analysis, and Hospitality, all that with about a decade to remember. With a strong track record in customer service and a deep understanding of client needs, I am skilled at building relationships, resolving issues, and exceeding expectations.

As a Freelance VA, I am prepared to offer you services as follows:

***Administrative Tasks
-Projects/Tasks/Workflow Management and Organization using Trello
-Track team progress using Trello
-Email Management
-Calendar Management
-Attend meetings, and training, and take notes/action items to be distributed to relevant parties.
-Daily reports
-Data entry
-Research
-B2B phone/email communications
-Look over employees' schedules
-Employee time logs
-Prepare/Edit documents
-Travel Booking (Domestic and International)
-Create email templates
-Create professional phone line voice recordings for occasions and seasons.
-Communicate to different departments for projects

***Customer Service
-Dispatch/Scheduling
-Phone/Email/Chat Support
-Ticket Handling
-Handling Escalations, Refunds, Cancellations, Complaints

***Social Media Management and Marketing
-Creating marketing posts using Canva Pro
-Video Content Creation for Ads using Filmora 12
-Engagement and Auto-Response setup
-Content Moderation

I always believe that it's important to have the right people in your business. Someone who is not just there for their skills but also with an unwavering commitment to learn and understand your goals and your vision with a healthy outlook on opportunities that may arise for the community where you want to create a remarkable presence. And for that, I have to say you have found what you have been looking for!

For my Tools Proficiency:
*Trello, HouseCall Pro, Service Hero
*MS Office, Google Workspace, Google Business Profile, GNP Insurance Brokerage
*Gorgias, Service Titan, Zendesk, Airbnb Platform
*Audacity, Vocaroo, Loom
*Slack, Zoom, WhatsApp, Skype, Ring Central, Boomea, Dialpad, Telegram
*Facebook, IG, TikTok, Messenger, Pinterest
*Filmora 12, Canva Pro

I am also familiar with:
* WooCommerce
* Shopify
* Shipment Tracking Websites (USPS, UPS, FedEx)

Office Setup:
* HUAWEI Matebook D15 11th Gen 2.4Ghz
* Samsung Ultrawide (2nd monitor)
* Intel(R) core i5 16GB RAM 476GB SSD
* 1 TB external storage
* High-Speed Internet Connection (50MBPS)
* 2 wireless backup internet connection
* Promate Powerstation
* Jabra Evolve 2 Noise Cancelling headset

I live by the saying, "Success doesn't just find you. You have to go out and get it."


Let's Talk!