Results-driven Virtual Assistant and Customer Service Professional with over a decade of experience supporting operations, legal teams, and customer service organizations. Proven expertise in legal intake, legal documentation, demand letter preparation, client communication, and medical record review, combined with a strong background in team leadership, coaching, and operations management.
Highly detail-oriented and organized, with extensive experience handling sensitive client information, reviewing medical documentation for accuracy, and preparing clear, well-structured summaries for attorney review. Adept at interviewing prospective clients, evaluating claims, and ensuring alignment with firm standards and areas of practice.
Brings strong communication, critical thinking, and project management skills, developed through leadership roles in global financial institutions and fast-paced customer service environments. Known for being reliable, proactive, and capable of working independently while maintaining high quality and compliance standards. Fluent in English and Filipino, with a professional, client-focused approach to every task.
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