Virtual Assistant, Customer Service Manage,Customer Support,Customer Care Associ

Overview

Looking for full-time work (8 hours/day)

at $3.30/hour ($640.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

July 8th, 2026 (14 days ago)

Member Since

March 22nd, 2019

Profile Description

I've been in the BPO industry for almost 9 yrs and have handled different account for inbound and outbound calls. Been to Sales Department,Customer Service, Credit Management and Billing and as a Collections Agent for a major Credit Card. I've been promoted as a Subject Matter Expert on my previous company in sales department.I'am mostly familiar with Google Applications such as Google Calendar, Google Drive,Google Cloud, and also in Microsoft Word,Excel, and PowerPoint.I always love to work on different websites searching and exploring.As a customer service representative, I have learned to interact with people I do not know personally over the phone, not only interact but care for them and help them with their concerns, not just as a customer but someone who needs my ---------- hasn’t always been rainbows and butterflies, at times I would have trouble handling certain situations and certain customers with complicated concerns, but the best part of it is that I was learning every time I encounter these types of scenarios, and the next time I experience it, it would be piece of cake!
I have learned many things being a customer service representative; one of which is being able to multitask and resolve a certain concern under time pressure with complete and outstanding resolution; other being able to extend my patience to customers who needs it and not take every customer’s comments and remarks personally. The best of all these learning is that I was able to try to understand people more and not focus on the things we cannot do, but rather, focus on helping the customer to keep them as loyal customers who would always share good things about her customer service experience with whatever company I am ---------- ’s letting them walk away satisfied and happy enough to share their experience with the people around them.