Virtual Assistant and Customer Service Specialist with more than seven years of experience supporting operations, handling customer inquiries, and managing administrative tasks across entertainment, education, corporate, and logistics environments. Experienced in freight virtual assistance, including load tracking, dispatch coordination, shipment updates, documentation support, and broker and carrier communication. Known for strong communication skills, a calm and solution-driven approach, and the ability to manage high-volume interactions. Proficient in scheduling, client relations, CRM and TMS tools, data entry, and remote operations, with a proven ability to deliver reliable support in BPO and client-facing roles.
What I offer:
Customer Support
Virtual Assistance
CRM & Ticketing Tools
Data Entry
Social Media Support
Problem Resolution
Call Handling Process Coordination
Remote Work Tools
Documentation
TMS and CRM management
Load and dispatch support
Carrier and broker coordination
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