Quality Assurance Analyst

Overview

Looking for part-time work (5 hours/day)

at $8.00/hour ($880.00/month)

Associates degree

Last Active

April 25th, 2024 (6 days ago)

Member Since

March 19th, 2019

Profile Description

As a skilled and detail-focused professional with experience in call evaluations and creating action plan to ensure compliance with client standards and regulatory requirements, I can make a substantial impact as a Quality Assurance Analyst.
My background lies in auditing calls, identifying trends, and recommending improvements while consistently completing deliverables in a timely manner.
I have 7 years of experience in this position and develop some skills in root cause analysis, task delegations, quality error trend reports and other management report. I do one on one coaching with agents to help them become successful in executing superior service to customers and able to provide immediate feedback.
I can identify calls that fails to meet predefined standards and recognize the issue.
I understood the priority of the company and evaluated call behaviors for regulatory compliance and adherence to policy.