Neliza

Experienced Account Manager/VA/CS/Social Media/Accounting

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Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Bachelors degree

Last Active

July 6th, 2026 (3 days ago)

Member Since

March 16th, 2019

Profile Description

17 years of working experience in different fields of Industry local and globally.

Strong background in Social Media Management, Customer Service, and Bookkeeping.

Expert end to end online eCommerce business process includes ads, order fulfillment, social media moderation, and dashboards reports.

Below were the skills I have acquired in my previous work experiences:
? Social Media Management for Facebook & Instagram (create contents, engagements)
? Lead process improvement of the customer service role.
? Operational support of the online store.
?Manage daily task activities of agents via ASANA.
? Provide general administrative and office support.
? Monitored Freshdesk tickets and response accuracy.
? Audit Agents Social Media Responses.
? Management reports (Dashboards, Graphs and Analytics)
? Managed and Resolved Chargeback, Disputes, and Refunds
?Expert in Bookkeeping and Financial and Collection SkillsProject Management ?Customer Service Skills (email, chat, and inbound/Outbound calls)
?Budgeting & Forecasting
?Invoice/Billing Assurance
?Paypal, Stripe, Shopify Management and Order Fulfillment for Dropshipping business
?Online Product ResearchEmail and Dispute Management