Experienced multilingual professional with over a decade of international, administrative, customer service, immigration, billing, and compliance experience across the Philippines, Mexico, Honduras, and U.S.-based organizations.
My professional journey began through missionary and educational work in Latin America, where I developed advanced Spanish communication skills while leading community initiatives, drafting correspondence, conducting translations, coordinating educational programs, and teaching English. These experiences strengthened my cross-cultural communication, leadership, and organizational abilities.
I later transitioned into U.S. immigration services, specializing in family-based immigration processes, visa petition preparation, document review, proofreading, case management, and client support for English and Spanish-speaking clients. This role developed my expertise in regulatory compliance, attention to detail, and client relationship management.
Currently, I work as a Spanish-speaking Billing Analyst supporting international operations, where I focus on billing compliance, account management, revenue cycle processes, insurance verification, client communications, and financial operations. I have contributed to major translation initiatives and routinely collaborate with multicultural teams while ensuring accuracy, compliance, and operational efficiency.
Alongside my professional career, I am pursuing a Juris Doctor degree, further strengthening my capabilities in legal research, contract interpretation, regulatory compliance, corporate governance, and business law.
Core Competencies:
• Billing and Revenue Cycle Management
• Accounts Receivable and Collections
• Regulatory Compliance
• Legal Documentation and Research
• Immigration Case Preparation
• Contract and Document Review
• Spanish-English Translation and Localization
• Cross-Cultural Communication
• Client Relationship Management
• Process Improvement
• Business Operations
• Training and Education
Technical Skills:
• Advanced Microsoft Excel
• SAP
• Oracle
• ServiceNow
• HighRadius
• CRM Platforms
• Microsoft Office Suite
• Google Workspace
• Data Analysis and Reporting
• Document Management Systems
• Workflow and Case Management Systems
Languages:
• English (Fluent)
• Spanish (Professional Working Proficiency)
• Cebuano/Bisaya (Native)
• Filipino/Tagalog (Fluent)
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