Amazon FBA Account Manager

Overview

Looking for full-time work (8 hours/day)

at $12.40/hour ($2,400.00/month)

`Bachelors degree

Last Active

July 23rd, 2026 (yesterday)

Member Since

March 14th, 2019

Profile Description

YOUR SEARCH IS OVER! My approach is meticulous, efficient, and results-driven. With my expertise, you can conquer the competitive e-commerce landscape and stay ahead of industry trends.

Get ready to experience unparalleled expertise and exceptional customer service from an e-commerce guru and customer service specialist who harmonizes seamless operations across various platforms like Amazon, Walmart, Houzz, Etsy, Shopify, and Wayfair.

Services I Offer: 
1. Masterful Catalog Maintenance 
- Product Listing Manually and via Flat File (Troubleshoot Flat File Upload Errors)
- Fix Listing Issues such as Suppressed, Incomplete and Improvement of Listing Quality
- Curate and optimize listings with precision and care.
- Harness the power of SellerCloud for streamlined catalog management.

2. Expert Brand Registry and Compliance Management 
- Navigate the intricate landscape of brand registry and compliance requirements with finesse.
- Ensure seamless adherence to Amazon's policies and guidelines.
- Monitor account health diligently, preempting potential issues and ensuring sustained performance excellence.
- Handle suspected Intellectual Property Violations and received Intellectual Property Complaints adeptly.
- Address Product Authenticity and Product Condition Customer Complaints promptly and effectively.
- Mitigate Food and Product Safety Issues with a proactive approach.
- Rectify Listing Policy Violations, Restricted Product Policy Violations, and Customer - Product Reviews Policy Violations efficiently.
- Navigate through diverse policy challenges, including Other Policy Violations, with strategic problem-solving skills.
- Solving issues on My Compliance Dashboard.

3. Multichannel Customer Service 
- Become the champion of customer satisfaction across every channel.
- Effortlessly handle cases and tickets, leaving no inquiry unresolved.
- Illuminate the customer experience with personalized support through the Missive App/Gorgias. 

4. Amazon Case Creation and Management Experience 
- Efficiently handle Amazon's case creation and management complexities.
- Resolve customer inquiries promptly, ensuring satisfaction.
- Collaborate seamlessly with Amazon support for escalated issues.
- Utilize in-depth knowledge of Amazon policies for effective solutions.
- Communicate effectively with customers and Amazon representatives.
- Maintain meticulous case records for analysis and reference.Employ problem-solving skills to identify root causes and prevent issues
- Stay up-to-date with Amazon policies and trends for exceptional support.
- Harness data and analytics to improve case management processes.

5. Returns Management 
- Transform returns into opportunities for customer delight.
- Navigate the complexities of returns across all channels seamlessly.
- Craft detailed reports and collaborate via Asana to ensure efficient processing.

6. Reporting and Analysis 
- Unleash the power of data to drive your success story.
- Deliver insightful weekly inventory, sales, and return reports.
- Empower your decision-making with monthly performance notifications and account health reports.

7. Fulfillment and Shipment Planning 
- Masters the art of efficient and optimized shipments.
- Craft strategic plans for Amazon FBA, FBM, and Walmart WFS.
- Supercharge your listings using the dynamic Helium10 for maximum visibility and conversions.

BONUS: 

I am Detail Oriented, Proactive and with Sense of OwnershipI treat my clients' businesses like they're my own, paying attention to every detail and taking proactive steps to overcome challenges before they become problems. By owning every task and being proactive, I'm committed to our success together.And as for tools and software, I got you!

The tools/software/extensions/webs that I have used so far:
Webscraper App
Informed.co
Keepa
SkuGrid
OAXray
 JungleScout
Helium10
Amazon DS Quick View
Asinspector
PrimeAway
PriceBlink
Soovle
Keywords Everywhere
Viral Launch
Tactical Arbitrage
OAGenius Gravity Product Research Tool
ChatGPT
Canva
Capcut
Tango
Asana
Groove
Missive
Sellercloud
Extensiv
Slack
Shipstation
Zoho
Saleswarp
Gorgias
Jasper AI
ChatGPT-5
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Shippo
Google Workspace (Sheets, Docs, Drive)
Microsoft Office (Excel, Word, Powerpoint, Outlook)

If you seek an e-commerce specialist with unparalleled multichannel management, exceptional customer service, and expertise in ChatGPT prompt experiences, let's connect!